Our flight into Philadelphia arrived at 7:00 pm (EARLY!!!). We called the hotel for shuttle pickup and NOBODY ANSWERED THE PHONE!!! We called the Corporate number, and the woman there, phoned the hotel. Our wait on that call was over 5 minutes. When she came back on the line, she said that they would send the shuttle, but they did not have a wheelchair available (which we needed). We waited for the shuttle. When it had not arrived by 8:00 pm, we called, and called and called. It was past 8:30 pm when the shuttle arrived, only to slow down and then pull to the curb further from us. When we arrived at the hotel, there was a new person at the front desk, who took no time telling us how she was new and how serious it would be if she made a "mistake". She finally gave us our room key. We had reserved a King Suite with a separate sitting area. When we opened the door to our room, we had two queen beds. Period. Not the suite we had reserved. When I called to say that we were not given the room we had reserved, we were told that that was all she had. NO! We had reserved - online - a King Suite with private sitting area! The front desk person finally said that we should return to the front desk and she could put us in another room.....which turned out to be a "suite" for handicapped persons! I had purposely NOT reserved that kind of room!!! We stayed in the room....but the television in the sitting area DID NOT WORK!!! There was a HUGE stain on the ottoman that made using it quite repulsive. I was SO looking forward to soaking in a tub after an entire day of plane rides. SO.....after all that complaining.....THE BED WAS WONDERDFUL!!!
- Official Description (provided by the hotel):
- The Best Western Philadelphia Airport South at Widener University is the perfect hotel for your visit to Philadelphia and its suburbs. The hotel is located just minutes from Philadelphia International Airport, providing 24-hour Airport shuttle service. We are also located across from the campus of Widener University, and just minutes from Swarthmore College. Only 1 mile from Harrah's Casino and the closest hotel to PPL Park (Home of Major League Soccer's Philadelphia Union). The hotel provides complimentary 24-hour shuttle service, continental breakfast, free parking, free high speed wireless and wired internet access, daily newspapers and much more. Also featuring fitness and business centers. Stay at the newest, greenest, and most friendly Best Western hotel in the Philadelphia area! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Philadelphia Airport South At Widener University Hotel Chester
- Best Western Chester