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“Comfortable Stay” 3 of 5 bubbles
Review of BEST WESTERN PLUS Philadelphia Bensalem Hotel

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BEST WESTERN PLUS Philadelphia Bensalem Hotel
Ranked #6 of 9 Hotels in Bensalem
Toronto, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Comfortable Stay”
3 of 5 bubbles Reviewed 27 March 2012

The rooms were nice size, with fridge and microwave. The bedding was comforable. The room was clean. The staff was helpfull. There was no indoor pool, just an outside pool. Internet was fast. Good place to stay for a weekend. Price was affordable.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travellerwithkids3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review, 27 June 2012
Thank you very much for your feedback from your stay with us. Hopefully you can come back and visit us during the summer when the pool is open. We look forward to serving you again.
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307 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
  • German first
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English first
bellmore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 21 February 2012

Stayed one night to try Parx Casino. We reserved a King bed room. The first room they gave us was on the second floor of a two-story hotel. THERE WERE NO ELEVATORS!! We needed to walk quite a way to get to our room and up the stairs. We were told the hotel was 50 years old and they never put an elevator in. The hotel was updated recently and just recently painted. The room itself was clean, a nice size with a king bed, a flat screen tv, and a pull out sofa. It was clean and modern. Also, there was a small refrigerator, coffee maker, and microwave in a nice little storage unit. However, we needed to change our room due to screaming and running children next door (what is wrong with parents) Our next room was on the first floor and also quite a walk from the lobby. It was also a king room, but not a large as the other. It had all the same amenities, except the bathroom was really small. The door of the bathroom nearly hit the toilet when you opened it and you had to get in and shut the door so you could move to the shower. Another thing is when someone on the second floor ran the water in their bathroom, it was loud and annoying to the rooms on the first floor. Lastly, they did not give you the comp. breakfast in the morning. There was a restaurant, but no freebe! All and all is was okay.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank BellmoreDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jgrillone, Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review, 6 March 2012
Thank you for posting a review from your previous stay with us, we always like to hear our guests feedback. We were glad to accommodate you on your trip to PARX, and I'm sorry for the issues you had. Unfortunately we are a older hotel and do have the long hallways and no elevator, but if a guest is to request the first floor , or close to the lobby, we do always try our best to accommodate them. We also have closer entrances throughout the hotel so it would be closer for those rooms that are far from the lobby. We are a full service Holiday Inn so we do not offer a complimentary breakfast, only Holiday Inn Expresses offer the free breakfast.
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Eden, North Carolina
Level Contributor
67 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

The internet connection was almost non-existent. The staff didn't seem to care either. There was no continental breakfast. Getting in and out is challenging but I'm from the south where traffic usually isn't a big issue. It's clean. If they fix the internet I would stay again.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sat1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jgrillone, Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review, 6 March 2012
I'm sorry to hear that you had internet problems during your previous stay with. I can assure you that any complaint we receive we do our best to rectify the situation. We could put you through to Internet Support since sometimes we are not able to fix it on our end, and it is something they would have to do, or we would try to reboot the system ourselves. If neither of these work we would bring someone in to fix the problem. I hope during your next trip to the area you try us again and let us make up for your previous experience. Our hotel does not offer a complimentary breakfast but we do have a full service restaurant on site for you to get breakfast.
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Montgomery, Alabama
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 February 2012

I'm back after a while and I enjoyed this stay even better. Room is clean and food was great. Priority Club Members get a late check out, which I usually get with no problem. Staff is very friendly and room service is prompt! (Yea! I'm lazy!) Will be back!

Room Tip: Get there early/Just ask!!
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  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank twinreg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jgrillone, Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review, 6 March 2012
I'm glad to see that you enjoyed your time with us and plan on coming back! Thank you for taking the time to post this review, and we hope to see you again soon!
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Waterloo, Canada
Level Contributor
395 reviews
255 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
2 of 5 bubbles Reviewed 11 January 2012

Nice beds and bedding, however rest of the room is dingy and gross. The hotel needs to be renovated. Wi-fi was sporadic and frustrating. 5/10

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
1 Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jgrillone, Manager at BEST WESTERN PLUS Philadelphia Bensalem Hotel, responded to this review, 6 March 2012
Thank you for your review, we look forward to seeing the guests comments so we know how to better improve the hotel. Our housekeeping department tries there best to keep all rooms looking fresh and up to date, but some rooms may get worn down to wear and tear. For rooms that this does happen to we do do deep cleaning to the rooms and try to get everything looking fresh again. I hope the next time you are in the are you return and feel the opposite way on your departure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Philadelphia Bensalem Hotel

Property: BEST WESTERN PLUS Philadelphia Bensalem Hotel
Address: 3499 Street Rd, Bensalem, PA 19020-1547 (Formerly Holiday Inn Philadelphia - NE Bensalem)
Phone Number:
Region: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Bensalem
Price range (per night): ₹ 6,485 - ₹ 10,153
Hotel Class:3 star — BEST WESTERN PLUS Philadelphia Bensalem Hotel 3*
Number of rooms: 121
Official Description (provided by the hotel):
Nestled in the foothills of beautiful Bucks County, the BEST WESTERN PLUS Philadelphia Bensalem Hotel offers exceptional service and outstanding amenities to Bucks County visitors. We are located close to Sesame Place(R), Parx Casino and Philadelphia Mills Mall. Corporate guests love the easy access to I-276, I-95, US-1 and being only 20 miles from downtown Philadelphia. Having free Wi-Fi access, 24-hour business center and flexible meeting rooms makes doing business on the road a pleasure. Our hotel offers a complimentary full breakfast to all of our guests as well as new restaurant and lounge Ben's BBQ & Beer that is open for lunch and dinner and try one of our delicious BBQ plates that will have you come back for more. Our custom catering adds a bit of flair to any meeting in Bucks County. Families know our Bensalem, PA hotel's location means less travel time and more time for fun. Flyers Skate Zone is nearby as well as Sesame Place(R), Peddler's Village and the Philadelphia Mills(R) Outlets. Kids love the Please Touch Museum(R) and the Philadelphia Zoo. Don't miss the chance to bring history to life with a trip to Independence Hall in downtown Philadelphia. After a long day of visiting our local attractions, you can relax in one of Bucks County largest spa tub with our 10 person salt water spa while the kids enjoy our great indoor pool. Our hotel's guests can spend the day experiencing the best of Philadelphia and Bucks County when you allow our Bensalem, PA hotel's staff to serve you. Book your stay today! ... more   less 
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Also Known As:
Holiday Inn Philadelphia - Ne Bensalem Hotel Bensalem
Holiday Inn Bensalem
Bensalem Holiday Inn

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