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42 - 47 of 3,607 reviews
Reviewed 4 weeks ago

We stay here quite often. Was enjoyable as usual. Cleanliness of the room had room to be improved, specially with COVID, the inside of the mini fridge was very dirty, and gum on the wall in the kitchen space. Small bottle of lotion in the shower while shampoo was by the bath sink. Visited the spa and not the usual amazing spa experience- I know limitations due to COVID but to still spend the same $200 on a 50 min massage was not near the usual relaxation and treatment as before. Just wasn't the same relaxing, fun experience we are used to at Sunriver Resort.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank Tabby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne Bristow, Other at Sunriver Resort, responded to this reviewResponded 4 weeks ago

Dear Tabby R,

I appreciate you taking the time to share feedback on your recent visit. I was disappointed to learn that your experience was not up to your expectations or our high standards and apologize for any inconveniences you encountered. Please be assured that your comments are being reviewed by our housekeeping team for their attention.

Thank you for your visits in the past and for your return visits in the future. We look forward to welcoming you back!

Sincerely,

Jayne B. / Guest Relations

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Reviewed 4 March 2021

Great place for family and relaxation. We will be back in the summer. Food was good, happy that they offered healthy options. Winter travel was fun. Sunriver gift shop great quality of items. Fun time

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank gjprice2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne Bristow, Other at Sunriver Resort, responded to this reviewResponded 6 March 2021

Thank you, gjprice2010, for your great review of your recent family getaway to Sunriver Resort! I'm delighted to learn that your plans include a return this summer! The expanded Cove aquatics center will be open by then and is sure to be a hit with kids of all ages!

Thanks for sharing and come back soon!

Sincerely,

Jayne B. / Guest Relations

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Reviewed 3 March 2021

I love visiting Sunriver because it is surrounded by nature. You can feel the peace and tranquility. I like that there is plenty of space between the units with lots of trees. The shops and restaurants are wonderful and the water parks are great.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne Bristow, Other at Sunriver Resort, responded to this reviewResponded 5 March 2021

Dear Ruth H.,

I was pleased to learn that you enjoyed your recent "ski" getaway to Sunriver Resort and so appreciate you taking the time to share your memories of this very special destination!

Thank you for visiting! We hope that you will return soon!

Sincerely,

Jayne B. / Guest Relations

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Reviewed 2 March 2021

The service and friendliness of all staff at Carson's and Twisted River Tavern was exceptional. Our room was fantastic, with a fireplace in it made it so cozy and romantic. Walking distance to the Village at Sunriver from our room was nice too. Location is excellent.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank shannonfeis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne Bristow, Other at Sunriver Resort, responded to this reviewResponded 3 March 2021

Dear shannonfeis,

I was delighted to learn that your recent getaway to Sunriver Resort was an enjoyable experience! I especially appreciate your recognition of our team of amazing associates , each with a heart for service.

Thank you for taking the time to share! We all hope that you are planning a return visit in the near future!

Sincerely,

Jayne B. / Guest Relations

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Reviewed 2 March 2021

The Outdoor crew was fantastic keeping walkways and parking clear. Restaurant servers were very friendly and provided great service. The Resort front desk staff needs some customer service help beyond just taking payment.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank donnyleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne Bristow, Other at Sunriver Resort, responded to this reviewResponded 2 March 2021

Dear donnyleader,

Thank you for taking time to share feedback on your recent visit. I was disappointed to learn that the level of service you received in some areas was not up to your expectations. I will ensure your comments are reviewed by our team for their knowledge and attention.

Please know that our associates have a heart for service, as you experienced during your stay. We hope that you felt welcomed and appreciated.

We look forward to your next visit!

Sincerely,

Jayne B. / Guest Relations

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