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“Poor Management”

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Quality Inn & Suites
Ranked #4 of 14 Hotels in Springfield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor Management”
Reviewed 15 March 2012

Stayed two nights. Wife was to go into hospital for surgery. She was going to get out second day of our stay. So I tebooked for the second day. I communicated with staff when I paid for second day that my wife would have to come beck to very clean room/sterile. Bed being changed. Well as luck had it she had to stay Longer. r when I returned for my few hours I did get to sleep the room had not even been entered. Garbage was there, bed was not made up at all much less clean ones. I complained and they refunded $20. I won't go back ever. They should have given the room for second day.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Darlynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review, 16 March 2012
To our valued guest,


Thank you for taking the time to fill out this survey after your stay with us. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.

The problems that you mentioned have been brought to the attention of our housekeeping department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

Thank you again for your comments. We hope that you will give us another chance to serve you.

Sincerely,
Alaina Harrison
General Manager
(541) 726-0465
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Korean first
  • Portuguese first
  • Any
English first
Eugene, Oregon
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 December 2011

Newer hotel with comfortable rooms and a nice breakfast. Didn't hear the highway at all and it's right out the back of hotel.

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andipan39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review, 9 February 2012
Dear Guest,

Thank you so much for taking the time to submit a review about us! We are so glad you enjoyed your stay and we hope to see you again in the future very soon!

Warmest Regards,
Alaina Harrison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaverton, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2011

I came to stay for work here in the Eugene area, and came upon this place. The service was great, room comfortable and amazing breakfast bar. Who dOesnt like waffles, biscuits and gravy, cereal and fruit juice. I went to work the next day feeling tested, full and ready to attack my day of work. I would recommend this not only to my Friends but my family too!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marineathart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review, 9 February 2012
Dear Guest,

Thank you for commenting on your experience with us! We strive to exceed expectations in our service, cleanliness, and amenities, and it sounds like we were able to do that. I hope you will continue to choose our hotel when staying in Springfield! We look forward to serving you again.

Warmest Regards,
Alaina Harrison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clackamas, Oregon, United States
1 review
Reviewed 13 November 2011

The Hotel was clean and bed was great. It was so nice they accepted my dogs. Very happy

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review, 9 February 2012
Dear Guest,

Thank you very much for posting a review. We appreciate your support and look forward to your return visit.

Warmest Regards,
Alaina Harrison
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clackamas, Oregon
1 review
Reviewed 4 November 2011

Staff was very friendly and helpful, room was quiet, good location with easy access to I-5.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJR_OD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainaRHarrison, General Manager at Quality Inn & Suites, responded to this review, 9 February 2012
Dear Guest,

Thank you so much for taking the time to submit a review about our hotel. Did you know we are located only a short drive away from Autzen Stadium and Matthew Knight Area as well? If you are ever in town for a sporting event we'll be happy to welcome you back!

Thank You!
Alaina Harrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3550 Gateway St, I-5 Exit 195A, Springfield, OR 97477-6007
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Springfield
#4 Business Hotel in Springfield
Price range (per night): ₹ 5,361 - ₹ 9,624
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Foremerly Travelodge Eugene/Springfield. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Springfield
Quality Inn Springfield
Springfield Quality Inn

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