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“Worst Hotel”

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Shilo Inn Suites Hotel - Seaside Oceanfront
Ranked #25 of 27 Hotels in Seaside
Reviewed 9 October 2017

Friday Oct. 6, 2017
Worst hotel it is out dated the lobby is misleading upgraded and very nice lobby, the rooms are out dated run down through out the whole hotel 1 working elevator had to have 2 refrigerators replaced the first night we were there the 3rd fridge on Saturday lost $80 bucks of groceries they charge you a $233 bucks for a 2 queen suite full kitchen nothing worked broken glass on kitchen floor we were on the second floor had a view of the huge AC unit for the hotel NO view.. Saw all 5 maintenance people in a 2 day stay left early . Staff is not dressed in uniforms that were fitting . No manager on duty Friday or Saturday to speak to. Upon check in was told by young girl that she already had 4 people complaining about their rooms as well. No option to upgrade was told hotel was sold out then told by agent actually the maids the day before walked off the job left without cleaning a lot of rooms therefore no rooms. Reported it to the BBB . This is fraud and misleading don't even think of this place as a choice it's horrible.
Rating 0

  • Stayed: October 2017, travelled with friends
    • Cleanliness
    • Service
Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 795 reviews

Reviewed 4 October 2017 via mobile

This hotel is just across the street from the beach. But you have to walk a couple of blocks in the sand to actually reach the ocean. The hotel is old but somewhat maintained and clean. The room had a mini kitchen with older appliances. Only one elevator was working and other guests indicated that the second elevator had been broken for several months. The view from our balcony was wonderful. But the balcony had a scary downward slant to it. I would never allow children out on it. It required a lot of caution when 2 adults were out on the balcony. It only had a 3 foot guard rail around it that did not provide much security. Pet friendly. Good pricing.

Stayed: August 2017, travelled with family
1  Thank Lin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

Needing to get away after a tough week, we chose the Shilo for a view of the ocean. At $200 it was more than we expected on a Monday night in September, but expected to splurge a little. What a disappointment. To start, one of two elevators was broken in a 5 story hotel. The room itself was unimpressive. Wallpaper peeling off the wall in the bedroom, unpainted spackle repairs in the bathroom, plaster peeling next to the tub. The front desk did say that the room did not have a view of the beach, but did have a view of the ocean. Our view (through filthy, broken windows) was mostly of the roof and vents, with a little ocean in the distance. Too tired to change hotels, we stayed, sleeping on a bed that was sunken in the middle. To add insult to injury, when we tried to make coffee in the morning, we had no regular coffee packets and the old one was still in the coffee pot. It took two phone calls to the desk and 30 minutes to get the coffee. By the way, the price of the room did NOT include breakfast. Upon complaining in the morning, the desk clerks did reduce the room charge by 20%.

Room Tip: Ask to see the room before you accept it, especially if you have paid extra for a view.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Lydia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

We arrived in Seaside pre-booked at a different hotel, only to discover that the hotel we booked could not accommodate us as my wife is disabled and requires an elevator/lift to get upstairs. which was pre-arranged.to make sure it was available . We arrived to find there is no elevator in the building we were to occupy. It was suggested that two employees assist in getting her up to the third floor. This was not practical.

We were advised to check the Shilo Inn & Suites for a room. When we arrived, Emma was expecting us and she did her utmost to get us checked into an amazing room.

Emma's attention to detail, great attitude and commitment to customer service was a blessing. We highly recommend Emma for any Employee of the Month award or to any future employers to consider her as a great asset.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank wayneturner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017

I came to eat for a business meeting so I didn't expect too much but waitress Tess was very nice and brought us drinks pretty quickly. I ended up getting the Ribeye and they let me have sweet potato fries instead of a baked potato, which was nice. My partner had the calamari and he said it wasn't chewy like he's had at a few other places and that it had good flavor. The head chef Sam even briefly came to greet us and ask about our meal, that was a nice touch. The wait wasn't bad since I had made a reservation. Overall the experience surprised me and I'm sure I'll be back in the future.

Room Tip: Call and talk to whoever you can about finding a good room for a good price, they will work with you...
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Tyler B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Seaside Oceanfront

Address: 30 N Prom, Seaside, OR 97138-5823
Region: United States > Oregon > Oregon Coast > Seaside
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Seaside
Price Range: ₹ 5,625 - ₹ 11,774 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Seaside Oceanfront 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
When you stay at the Shilo Inn Suites Oceanfront Hotel you will be right on the beach in the center of the cultural and tourist attractions of Seaside. The newly updated spacious oceanfront rooms offer Shilo guests a spectacular view of the Pacific Ocean and glorious sunsets. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Seaside Oceanfront Hotel Seaside
Shilo Inn Seaside Oregon
Seaside Shilo Inn

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