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“Excellent Customer Service”
Review of Rivertide Suites

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Rivertide Suites
Ranked #4 of 27 Hotels in Seaside
Certificate of Excellence
Reviewed 3 July 2012 via mobile

This was our second two-night stay at Rivertide Suites for my husband and our daughter's family of four including an infant and three year old. We came back because the in-suite washer/dryer was and is really handy when you have little kids, and we've started a tradition of making dinner in the handy kitchen but eating out for lunches.
I called the front desk twice that is more than usual and felt like I/we were being a bit high-maintenance but the staff were very helpful and immediately sent housekeeping to fix a coffeemaker (coffee grounds packet had leaked and clogged the drip mechanism); and tell us how to switch the tv to DVD mode (it's on the top right of the tv). I might add that the hotel was full what with the Miss Oregon pageant going on but the staff was universally friendly and professional. The first evening we used the pool, one man with two middle school-aged boys taught his nephews (they called him uncle) how to cannon-ball into the deep end and slide into the hot tub that was kind of rough-housing for us with a three year old. We didn't say anything, but someone else must have because the next evening the man/uncle seemed very conscious of his responsibility to supervise. There were many children and adults sharing the pool and hot tub harmoniously.
Lastly but heartwarming to us was when returning to the hotel after a stroll to the beach at 11 am, check out time, my husband had a little accident on the street and asked for an extension of our check out time to clean up and regain his composure which the manager granted. I've read about other hotels having a late check out policy on Sundays, and although that wasn't the stated policy of Rivertide, it was gracious of them to accommodate our minor emergency.

  • Stayed: June 2012
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Thank AnnKirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Thank you so much for the kind words. I know our team really get excited when we delight our guests and we will pass this along to them. Look forward to your next stay.

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1,166 - 1,170 of 1,492 reviews

Reviewed 2 July 2012

The Rivertide suites are amazing! I arrived around 5, just in time for manager's hour which entails free beer, wine and snacks. They also have a free breakfast, with waffles, biscuits and gravy, oatmeal, etc. Much better than the typical free continental breakfasts at most hotels. The staff are all polite and accommodating.
The rooms were amazing! We were in a 2 bedroom with a beautiful new kitchen with everything we needed. The master bath has a spa tub that I could swim in. The hotel also has a pool, hot tub and fitness room. It's walking distance to everything in Seaside. I cannot wait to go back!

  • Stayed: June 2012, travelled with friends
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Thank prncsrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Thank you so much for your kind words. We will keep working hard to make sure all of our guests receive the best service and accommodations possible. Satisfying our guests is our #1 goal. Thanks again.

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Reviewed 18 June 2012

This hotel offers an exceptional value. Each suite offers everything you need pretty much for long stay and short say as well. It includes full kitchen with dishes, cups, utinciles, etc... dish washer, oven, microwave, full size fridge, cloth washer and dryer. On top of that, it has flat panel tv, granite counter on every counter (kitchen, bath room) and oversize jet tub that really helps you wind down and relax. Bed is top quality, furniture and everything is top quality. On top of that, service is excellent and view is great. Will come back again!

  • Stayed: June 2012, travelled as a couple
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Thank SK777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Thanks for your kind and thoughtful comments about our hotel. We take great pride in exceeding the expectations of our guests. Thank you for recognizing that. Look forward to your next visit.

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Reviewed 18 June 2012

Excellent reservation service. The gentleman who took my initial call was very knowledgeable regarding the Seaside area and answered all of my questions. Check-in was simple and took less then 5 min. We found the room to be nice, clean and just as he described during the reservation call. We were traveling with our 6 year old Boxer and I had some concerns regarding being in a "pet-friendly" room. We found the room to be lovely and of no lesser quality then others down the hall. Yes, I did peek in while one of the rooms down the hall was being cleaned. We had gone to a late dinner that night and returned to the after eleven to find ZERO parking places. I called the front desk and the gentleman that answered actually came out to the parking lot and "created" a parking space for us. That was exceptional service!!! Will definitely return.

  • Stayed: June 2012, travelled as a couple
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Thank tomanysuitcases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

We stayed here for 3 nights. We had a two bedroom suite and it was very nice. Two bathrooms made it easy to get the whole crew ready in the morning. Nice pool for the kids. Beds were very comfortable and good selection of pillows. It was quiet at night which was appreciated. Continental breakfast but nothing to write home about. There was yogurt, hard boiled eggs, cold cereal, oatmeal, bisquets and gravy, waffles, bagels, coffee, tea, hot chocolate. Hot beverages were available all day. Staff was friendly. Nice location especially for day trips to Cannon Beach, Astoria, etc. Beach was within walking distance. Seaside itself was very "touristy" which I didn't like and crowded on the weekend.

I would definitely stay here again.

Room Tip: Ask for a River View and request a higher floor. Nice and quiet at night.
See more room tips
  • Stayed: June 2012, travelled with family
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Thank CoalValleyCVTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rivertide Suites

Address: 102 N Holladay Dr, Seaside, OR 97138-6830
Phone Number:
Region: United States > Oregon > Oregon Coast > Seaside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Seaside
#2 Family Hotel in Seaside
#2 Romantic Hotel in Seaside
Price Range: ₹ 5,539 - ₹ 15,443 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rivertide Suites 3*
Number of rooms: 70
Official Description (provided by the hotel):
A first-class All-Suite hotel located along the extraordinary Oregon coast in Seaside, Rivertide Suites welcomes guests with spacious suites, plentiful amenities and first-rate service. Guests who stay with us rate our quality, cleanliness and attention to detail best-of-class in the North Oregon Coast community. ... more   less 
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Also Known As:
Rivertide Hotel Seaside

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