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“Comfort Inn is becoming just ok....”

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Comfort Inn & Suites
Ranked #11 of 24 Hotels in Salem
Reviewed 6 October 2017

Property was tired, and old. I have usually been pleased with Comfort Inn, but I am beginning to learn that they are becoming unpredictable in my travels. This one was clean, but wore and more attention was needed in the bathroom. Breakfast was standard . However, the breakfast attendant should be the general manager as he was very helpful and kind. Good example of great customer service. Will seek out a better hotel for my next stay.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Snickers M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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JPMiles / Payback Arrow
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2 - 6 of 188 reviews

Reviewed 14 September 2017

They reason for our visit our dad has stage 4 cancer,so we picked comfort inn as we always get great family service.but not this time.They said they had no rooms and couldn't find our reservation,Show them confirmation number and said we have 1 room left 3rd floor next to elevator ,it ran all night,they checked our room out to someone else,at 11:30 they used there key to try and get in,at 12 midnight the desk clerk called and acted like we were not supposed to be in that room.needless to say our already stressful trip was even more so now,and we did not sleep the rest of the night,the next morning we asked to talk to the manager JoeSue she was very apologetic we told her we would like another room of which she arranged to do right away,I expected her to offer some type of discount,she did not,so I said my sister should get some discount for such a stressful night,which she said she would have to check with the GM.but the GM showed no concern for our bad experience only allowed her to take the room tax off for our first nights stay $12.00,I realize her hands were tied and it's not the money as much as the GM general lack of care for the guests overall experience ,although I have talked to several business there in Salam about our experience many of whom said they were quite shocked that we were not Given our first night free,the barista at Starbucks was so saddened by our experience she gave me my drink free and said not all Oregon is like that. I will still stay at comfor Inn,BUT never the one on Freeway Ct in Salam OR,the GM who was there did not even come out to apologize.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank KarenD22381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

We stay at this location every November for a youth lectureship we attend at a Salem church. The rooms are always clean, breakfast is decent. The only downsides are that they could use a few more luggage carts and they don't seem to do anything when you complain about high school sports teams running and screaming in the halls. Of course, it would be great if the coaches held their students to higher expectations of behavior when representing their school on the road, but that's a society issue, not the fault of the hotel.

Stayed: November 2016, travelled with family
Thank mzlove1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017

Our stay was with no problems. This location is just Ok. It is a tired property and needs attention. There was a storage trailer in the lot and the laundry room was closed for remodeling? So maybe something is happening. They had plastic chairs and tables in the lobby? I guess for a big breakfast crowd? The carpet was very old and dirty throughout.
Finally, it is too bad that hotels raise their prices over 40% on college football weekends.

Room Tip: Freeway is on one side, so request the other.
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  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

Appreciated the upgrade from king bed to king bed suite (diamond club member). Fast checkin and out. Convenient to shopping and restaurants. Spacious, clean king bed room. Comfortable bed and pillows. We liked the vanity separate from the bathroom. Convenient to the interstate.

Stayed: August 2017, travelled as a couple
Thank lee0302016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Address: 1775 Freeway Ct NE, Salem, OR 97301-8745
Region: United States > Oregon > Salem
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 24 Hotels in Salem
Price Range: ₹ 6,541 - ₹ 10,492 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 64
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Also Known As:
Comfort Hotel Salem
Comfort Inn And Suites
Salem Bed Breakfast
Comfort Inn Salem
Salem Comfort Inn

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