For those of you who have had your sleep interrupted by noisy hotel neighbors here is an example of how a good hotel chain responded.
My wife and three daughters have stayed at this hotel a couple of times,and appreciate the amenities (pool for kids-although the water was a little cool this time) and the breakfast options.
I recently stayed one night and was woke up by loud neighbors, and it only got worse as more kids came in over about 30 minutes. After the fact I found out a single individual rented the room and then keys were apparently provided to small groups to come in to the hotel at different entrances.
I placed my first call to the night manager, and she made an immediate attempt to go up and get the group to quiet down to no avail.
My next call told them that the party would need to move, and she offered for us to move (not acceptable), but then said she would get them to move. Unfortunately they had become more rowdy (smoke going through the ventilation system now in to our room)
Last call I told her I was going to call 911 but the manager had already called to her credit (she was wise in doing this as she would have been facing a crowd).
In speaking the next day with the manager I understood how the crowd had snuck in over time from different entrances, and to Staybridge's credit-they did not charge me for the room.
This hotel is a great place to stay with kids (ability to have a moderately priced suite in a quiet setting -except for this unusual circumstance), and really appreciated their attitude and response in this situation.
Will stay there again as a result of their good customer service.
- Official Description (provided by the hotel):
- Conveniently located 1.5 miles from the Portland International Airport, easily accessible to I-205 and only minutes away from shopping at Lloyd Center and Clackamas Town Center! 60 scenic minutes from our location you can enjoy the outdoors, while visiting the pristine Mt. Hood and the breathless Mt. St. Helen's. The Staybridge Suites is the newest concept to the upscale extended stay market. Come and relax in one of our spacious studio, one bedroom or two bedroom/ two bathroom suites that come with fully equipped kitchens, complimentary high speed and wireless Internet access, complimentary laundry facility, fitness center, pool & Jacuzzi. Whether you are here for a day, a week or a month you will find our hotel inviting and accommodating allowing you to relax unwind and be productive while away from home. Our goal is to 'make your stay as close to home as possible.' Join us in the great room every morning for a delicious complimentary breakfast as you prepare for your day and be sure to drop by and join us Tuesdays through Thursdays for our light "Sundowner" Guest Reception with salad bar, hot entree and complimentary beverages. ... more less
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- Also Known As:
- Staybridge Suites Portland Airport Hotel Portland
- Portland Staybridge Suites