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“Service is not a lost art”

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Shilo Inn Suites Hotel - Portland Airport
Ranked #62 of 144 Hotels in Portland
Reviewed 16 May 2012

We have stayed several times, and each time we are impressed with service the Shilo People give us. The Receptionist Mike was truely outstanding (05/14/2012). Patient and very helpful. Made us feel like we were welcome. The room was impressive and very well maintained and clean. Location to the airport is outstanding. A true value. We will be back.

  • Stayed: May 2012, travelled as a couple
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Thank thomas29144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 - 525 of 637 reviews

Reviewed 11 May 2012

An excellent hotel in all aspects. Room is very nice and big, free shuttle (also I didn't use it), very good breakfast (with a very nice hostess), friendly front desk. It is more than I expected. The housekeeper forgot to leave any k-cup coffee in the room, but front desk had some.

  • Stayed: May 2012, travelled as a couple
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Thank tajulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

Excellent room, service, amenities, and staff - top notch. Were able to negotiate a wonderful rate with Shilo's reservation service... definitely worth every penny. True what others are saying about the rather lackluster full breakfast (hashbrowns soggier than I prefer, eggs tasted kinda cheap, but for a free meal... I'll take it!!), but I got a delicious FREE mocha at the continental breakfast area on the way out the door to my conference which was just what I needed. The front desk guy remembered my boyfriend & his daughter's names, which was very nice... and said "you must be Courtney" as I came in with them later (they checked in before I could get there). Will be back any time I need to stay near the airport again!!

Room Tip: Ask for an updated room whenever available! Very nice :)
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  • Stayed: May 2012, travelled on business
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1  Thank courtneyschmortney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Portland Airport, responded to this reviewResponded 10 May 2012

Dear courtneyschmortney,

We want to sincerely thank you for taking the time to let us know of your recent experience at the Shilo Inn Suites – Portland Airport. I shared your review with our staff today and it truly motivated them to know you had enjoyed your stay and found value for the amenities you received. I appreciate your comments on the breakfast and the Chef and I will work on making improvements to the breakfast. Again, thank you so much for your comments and support of Shilo Inn Suites – Portland Airport and we look forward to your next visit.

Sincerely,

Tim Laib
General Manager

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Reviewed 1 May 2012

Very welcome stay for a quick overnight near the airport. Airport shuttle was prompt (about 10 minutes from PDX), room was huge with a separate sleeping area and dining area. Only downfall was VERY cold pool area and water.

  • Stayed: April 2012, travelled with family
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Thank cao1530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Portland Airport, responded to this reviewResponded 7 May 2012

Dear cao1530,


Thank you for taking the time to let us know about your recent stay at the Shilo Inn Portland Airport. I was very sorry to hear about your experience with our pool. Our engineering department checks the pool temperature daily and our standard is to keep it at 85 degrees. I sincerely apologize that the temperature seemed cold to you and I appreciate you letting us know about it, we will look into this further. We hope that you will choose to stay with us again on your next visit to Portland.

Tim L.
General Manager

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Reviewed 23 April 2012

Just stayed one night here, the room had 3 televisions and lots of space. Will stay here again

  • Stayed: April 2012, travelled on business
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Thank llane77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Portland Airport, responded to this reviewResponded 26 April 2012

Dear llane77,

Thank you for your recent review of the Shilo Inn Suites – Portland Airport on Tripadvisor. We were very happy to hear that you enjoyed your stay and found the guest rooms spacious, but especially that you will be a repeat guest! Please check out our STAR REWARDS frequent stay program on your next trip.

Tim Laib
General Manager

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Additional Information about Shilo Inn Suites Hotel - Portland Airport

Address: 11707 NE Airport Way, Portland, OR 97220-1075
Region: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Portland
Price Range: ₹ 7,161 - ₹ 10,903 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shilo Inn Suites Hotel - Portland Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
Portland's natural beauty, mild climate, and friendly people will be enhanced when you stay at the newly updated Shilo Inn Suites Hotel located near the Portland Airport. Catering to Portland's business travelers and vacationers to the great Northwest, the 200 room full service conference hotel has over 10,400 sq ft of flexible meeting space. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Portland
Portland Shilo Inn

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