I knew not to expect the Ritz but my experience was beyond terrible. The rooms were unclean, outdated and smelled bad. We booked this hotel based on the fact that it was affordable and had a pool with exercise facility. Long story short the pool is nasty and none of the equipment in the exercise room worked. When I approached the front desk clerk 30 mintues after checking-in about checking-out she said I would not get a refund since I had pre-paid for the room on Priceline. She stated that only a manager could do that and that there was no manager on duty. I called Priceline a few minutes later and they called the hotel to find out about providing a refund. Shockingly the manager just happened to have come in to do paper work (I saw her in back office the whole time I was speaking with the clerk). The manager blatantly lied to Priceline by telling them that someone was using the gym as they spoke and informed Priceline that I would not be able to check-out. I called the front desk and let them know that it was unacceptable for me to pay for amenities that were not functioning and that it was impossible that someone was using the gym because the 3 of 5 pieces of equipment didn’t even turn on. I decided to just check out and cancel the charges with my credit card company. When I approached the desk bags in hand the manager had decided to grant the refund. I don’t appreciate liars.
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- Also Known As:
- Ramada Medford Hotel Medford
- Ramada Medford And Convention Center
- Medford Ramada