Well, what people have said about the location is true. It is a great location. Very close to the lovely riverwalk, and not far from downtown. And the price is good. However, there are so many aspects where they have failed to do basic maintenance on the rooms. Most things are cosmetic only, but others somewhat annoying. In our room, the cosmetic issues.....when they repainted the bathroom, they didn't even bother taping off or removing fixtures, so sloppy paint on knobs, hinges, etc., towel rack dented, large chip/chunk broken on the toilet tank lid, table leg split into pieces with exposed splinters. Other non-cosmetic maintenance needed: bathroom faucet should be replaced....impossible to control the temp or flow. Plumbing improvements needed - in the shower water temp oscillates from hot to cold. One of the main reasons I chose this hotel was because it had a pool, but when I arrived and asked about the pool, they said it had just had chemicals added and wouldn't be ready till the next day. The next day when I checked in, they said it wasn't heated yet (water was COLD!) The next morning, it was barely a tolerable temperature, but I swam any way. I'm so frustrated with hotels (not just this one) advertising that they have a pool when it's not currently in a useable state. During this whole time they kept their "pool" advertising sign lit. These many issue seem incongruent with special added touches that they do right, like planter boxes with live flowers all around the second floor walk, towels folded into fancy shapes, hair dryer, iron and ironing board, higher end soaps/shampoo, nice looking lobby and landscaping in front. The microwave and mini-fridge are nice, and good channels on tv. wifi works well. Continental breakfast is standard basics.
This hotel is ok, and a good price, but they need to put a little bit more money and energy into maintaining things when they break.
- Official Description (provided by the hotel):
- EUGENE HOTEL - QUALITY UNIVERSITY LODGING Welcome to University Inn & Suites, a 100% smoke-free, family-friendly Eugene, Oregon hotel. You'll enjoy well-appointed accommodations, exceptional service, and an array of amenities to make your visit a most pleasurable and memorable one. An ideal location provides easy access to jogging and biking trails, shopping and dining options, and the Eugene Airport. When you're our guest, you'll always be within close proximity of fun things to do. Eugene attractions range from Lane County Fairgrounds and Alton Baker Park to Autzen Stadium, home of the University of Oregon Ducks football team. ... more less
- Reservation Options:
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- Also Known As:
- University Hotel Eugene