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“It was nice, but overpriced.”

Review of Lodge Room 024

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12 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Black Butte Ranch, Central Oregon, Oregon

Reviews from our community

Average - based on 12 reviews
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Reviews from our community

Date | Rating
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English first
DaMacAtta...
Camas, Washington
Level 6 Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A shame to have bad customer service & low standards, in such a beautiful place!!”
Reviewed 8 August 2012 for a stay in April 2012

During off season (spring & fall) Black Butte Ranch hardly has anything open (on site) for food options. Therefore, you should rent a place with a kitchen & buy your groceries ahead of time. Or just know that you're going to be driving a long way into town for food, etc. If you haven't been to BBR before, it's about 10 mile drive outside of Sisters, OR.
This room is set up like a hotel room with attached building like condos, with it's own outside entrance. When we arrived, everything seemed fine with the room...nicely appointed & clean. However, when we went to bed that evening, the mattress was like sleeping in a gigantic taco because it was so worn-out, in the middle. It was horrible! When we complained to management upon check out, they handled it poorly and all they recommended was for us to tell them next time so they could try to move us to another unit. We probably should have done that but who wants to take their vacation time to move condos, in the middle of a very short stay? How about some quality control by BBR instead? There's no way that other guests slept in that bed and said nothing!! We should have been offered a discount for our discomfort! Management was NOT apologetic and they blamed the owners of the unit for not updating their furniture. What a bummer that Black Butte Ranch is so beautiful, but their staff needs a good course in customer service. Due to the uncomfortable mattress, we visited our Chiropractor a few times, after returning home. We'll look for another rental for our next getaway!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The area & surrounding views are beautiful.
Liked least: Black Butte Ranch customer service & the mattress!
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Aug 2012
Thank you for your feedback. In our best effort to fully understand the nature of your review the management team reviewed the notes made on your past two years of reservations with us and we are quite confused by the review comments. While we do have a report of the bed being an issue for you, that was during your April 2011 stay, and we are happy to report as a result the mattress and box spring were replaced and are brand new in keeping with the Executive rating of the one bedroom lock off room. No other concerns were reported from your 2011 stay. Noticing the dates referenced for this review were maybe intended for your summer 2012 visit we also researched your return July 2012 reservation, which was in a super cute Trail Cabin with a hot tub and other nice amenities. No complaints were logged from this visit, no notes about poor guest service on part of the staff, about the bed or otherwise, the only note the management team has is you decided to extended your stay. Should we be missing some important details here please do call the rental office any time to discuss, we truly want to provide the best guest service and create great memories.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OR
Reviewed 28 June 2012 for a stay in June 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 Jun 2012
Please accept our apologize. The management team did research that your credit card was incorrectly authorized for incidentials at check in and we apologize for our mistake. We also wanted to make sure you were not charged (there is a difference between authorizations and actually charging) incorrectly for any part of your stay and the billing is in order, no double charges. Again sorry for the authorization confusion at check in, our staff does the best they can and we are always looking for ways to improve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
WA
Reviewed 7 January 2012 for a stay in December 2012

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Portland
Reviewed 12 October 2011 for a stay in September 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: The location
Liked least: The price
Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Families with young children
Families with teenagers Tourists
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Salem
Reviewed 21 July 2011 for a stay in June 2011

Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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