We rented 3 rooms for our kids and grands to enjoy the zoo and such. The clerk behind the desk was very helpful and welcoming. The beds were nice. The bathrooms were nice. The breakfast food was good, however, they make such a big deal about breakfast it is almost offensive. My oldest daughter went down to ask about an extra key since the other party in her room had gone out for a while,and she was not able to get back in her room. The lady at the desk at that time was rude and told her "if you dont have a voucher you have to pay for your breakfast". My daughter had only gone for a key and not a voucher. Rude! Then we went to breakfast and there was two or three that were just all over us, watching and acting like we were trying to steal their food. Rude! They should lower their wall to shoulder high so they can see who is back there and not have to follow people around, and maybe put one person at the entrance to watch who is coming and going, and only check the voucher once. The hotel was good, we always enjoy the Holiday Inn hotels, however, the attitude this one has about their breakfast is just rude and needs to be revised.
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