I have to be the easiest person in the world to please, and It has to be really hard for me to even think about complaining, as I hate confrontation!!!!!! The Mayo, I'm so disappointed. The ambiance is incredibly beautiful, as was our suite. It has been one of the most beautiful/hotel suites I have had the pleasure of staying in. It was the service that left us speechless!! From the service at the Roof-Top bar( no personality, here's your drink, I'm busy talking to someone), to the service at the Boiler Room Restaurant and sadly room service. When we entered the Boiler Room our waitress was wonderful!!!! I told her it was so great to have a happy person wait on us! She took our drink order, we told her we would have a couple of cocktails then order dinner. After 20 minutes, one drink, she was no where. We had to find her to pay our bill. There was probably a total of 5 to 10 people in the bar. When we found her to close our tab, she said, oh, you decided against dinner? Smh. We decided to order room service and I t was delicious!!!!!! However, we had to complain to the hotel manager to get condiments. I'm sorry, I want salt, pepper and ketchup with my $80.00 dinner and sadly after requesting it, not getting it, I had to complain to the manager. All I can say is the service was SO disappointing. Would I stay there again? I would because the hotel is beyond incredible!!!!! However, I would go off the property to have drinks and dinner. Thank you to the manager on duty who truly wanted to make everything right. Also, the front desk personnel who was outstanding!!!!!
- Official Description (provided by the hotel):
- Built in 1925, The Mayo Hotel was the place to be in Tulsa. Famous or not, our guests receive the superstar treatment they deserve. With 102 hotel rooms, we have more suites than standard rooms - and when we say standard, we mean spectacular. Room sizes from 500 square feet and up, there is plenty of room in this historic building to spread out. Be sure to visit The Mayo Museum and learn about our famous past and our promising future. ... more less
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