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“Great place for anniversary weekend get-away”

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Tower Hotel Oklahoma City
Ranked #96 of 158 Hotels in Oklahoma City
Reviewed 21 October 2017

I have stayed at the Tower Hotel before a few times when I went by myself for conferences. When my husband and I were looking for a place to spend our anniversary weekend, I suggested the Tower. I love the indoor/outdoor pool, and I knew he would too. The Tower was conveniently located for the places we wanted to visit.

Room Tip: Our room was at the end of the hall right beside the stairwell. It was a small room compared to the...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank V7314PFjulieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita J, Guest Service Manager at Tower Hotel Oklahoma City, responded to this reviewResponded 22 October 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Carlita Jefferson
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 197 reviews

Reviewed 18 October 2017

Needed a one night room close to the Baptist Hospital. Found this one on Hotels.com and the price was great, but my expectations were low. When I checked in I was pleasantly surprised. The hotel was clean, the staff friendly, the room was comfortable and clean. It is an older hotel, but for the price it was great. Breakfast was included with my room and was the typical hotel hot breakfast, but good. I will definitely be back.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank gwlillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita J, Guest Service Manager at Tower Hotel Oklahoma City, responded to this reviewResponded 22 October 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Carlita Jefferson
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This is definitely an older hotel. The entrance is dated, but grand none the less. We had about 15 rooms for employees, some clients stayed one night and chose to go elsewhere. I really don’t like to start reviews off on a sour note, so I’ll start with the only positive things at this hotel...the registration area was pristine and smelled wonderful. Our room was a little dated, but not compared to some others. The bathroom literally only had one towel, one wash cloth & one hand towel...what??

We actually had room service on one of the evenings in and it wasn’t too awfully bad, I had a cheese quesadilla (kind of hard to goof that up), my husband had salmon I think it was and he said, “he’d had worse”. The service was pretty quick for the most part, only forgot one condiment and brought it immediately upon our reminder call. Our most impressive part of room service was the fact that about 1 hour after we ordered, ate & relaxed a bit we received a phone call from customer service asking for us to do a brief (literally less than 3 minutes) survey with her about our room service experience. We have stayed at tons of hotels through the years and we have NEVER experienced this type of phone call.

Housekeeping took forever and a day to clean (mind you this was a Monday thru Friday stay). I returned for a break around 2:00pm on one day and our room wasn’t clean yet. The next day I returned around 3:30pm and again, the room wasn’t clean. Of course, when we were finished for the day and returned to the room around 5:30ish, it was always “cleaned”. We had a full trash can (after our first night) beside the desk, I pulled the bag & tied it in a knot, replaced the bag with the plastic dry clean bag that hangs in the closet for laundry service. When the room was cleaned that day, the trash was never removed...”rinse & repeat” for THREE consecutive days!!

Ok, now onto their ballroom. Perfect room for our work, not necessarily for the people who shared the partitioned wall with us. It was either freezing cold or a sauna, no happy medium. The lunch buffet was nothing short of a joke, the food was bad and service was worse. The main employee that worked her tail off for us was Whitney, and there were at least a hundred of us and she could only do so much. We had a lunch “buffet” every day that consisted of a main dish and a side. Literally, that’s all!! We had to ask for coffee service to bet set up, they only had water for us which was really unusual for us.

That’s about all I can say...

Stayed: October 2017, travelled on business
Thank AJSEF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita J, Guest Service Manager at Tower Hotel Oklahoma City, responded to this reviewResponded 17 October 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Carlita Jefferson
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

We have stayed at the place many times in the last 2 months we have stayed a total of 5 days and the first time was awsome we got free breakfast room was clean everything was great the staff is awsome there. Since we had such a good time I thought we would stay there again. Well this time not so great they said it did not come with breakfast if I knew that I would of stayed some were else first room smelt like smoke really bad asked to be moved that was no problem. I can get over the no breakfast even though last time we stayed we got breakfast and booked the same thing both times both from orbitz. Without breakfast it's not worth staying there to me. We have plans to stay in okc next month for 4 days but will be going somewhere else.

Stayed: September 2017, travelled with family
Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 October 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Carlita Jefferson, Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

Nice and clean, friendly staff!!!!! Will come back!!!!
Big rooms, great quality, Front Desk is always helpful and will assist you with anything you need. We stayed on the top floor and never heard anyone in the hallway or a door shut!
Thanks again for our wonderful stay!!!!

  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank soph z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita J, Front Office Manager at Tower Hotel Oklahoma City, responded to this reviewResponded 6 October 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tower Hotel Oklahoma City

Address: 3233 NW Expressway, Oklahoma City, OK 73112-4131 (Formerly Oklahoma City Marriott)
Region: United States > Oklahoma > Oklahoma City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #96 of 158 Hotels in Oklahoma City
Price Range: ₹ 5,440 - ₹ 6,218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tower Hotel Oklahoma City 3.5*
Number of rooms: 354
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Also Known As:
Oklahoma City Marriott Hotel Oklahoma City
Marriott Oklahoma City

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