The location is great for Bricktown and the ballpark. There is a $15 parking charge. The hotel and the rooms are very clean. My room had very nice decor. Sleep quality was good. The staff was okay. It was a nice stay.More
The location is great for Bricktown and the ballpark. There is a $15 parking charge. The hotel and the rooms are very clean. My room had very nice decor. Sleep quality was good. The staff was okay. It was a nice stay.MoreShow less
Thank you for your review! I am delighted that you had a good stay with us. We hope to serve you again soon!
Again, they have a location within site of the minor league ballpark! Right up our alley! Great room with our normal choice....studio, full kitchen, king bed, reasonable price. The ballpark set off fireworks directly overhead which was a great plus.Only drawback was a fee for parking at this hotel,due to so many other attractions, businesses adjacent, & people no doubt grabbing up all of the spaces.
Dear Melanie S,
Thank you so much for staying with us and for taking the time to review our hotel, we greatly appreciate it! I am so happy to hear that we are your kind of hotel, with a great location! In regards to the parking, you are absolutely right... spaces go fast being the heart of Bricktown. I hope despite the parking charge that we will continue to be your hotel of choice and hope to have the opportunity to serve you soon.
This property is beautiful. Situated right in the heart of Bricktown, with many entertainment, shopping, and dining options within walking distance. They charge $15 a day for parking which seems in line with the rest of Bricktown area. I did not have any trouble finding parking like some other reviews state, but the front desk agent said the hotel was only about halfway full. Even though the hotel was only halfway full, breakfast was a madhouse. The breakfast area was small, and finding a table was difficult. The property was wonderful, the only thing keeping this hotel from a five star review was the staff.
At check-in the staff seemed bored and uninterested. In fact, they were not even at the desk for some time. Throughout the stay the staff didn't get any better. Breakfast staff, didn't smile or say hello or offer assistance cleaning tables. Every staff member I walked past my entire stay put their head down so they wouldn't have to socialize. Not once did anyone say hello or ask how my stay was going. Staff needs to be better trained on customer service.
Also a note. All of the items out of the market are expensive. For a single 20oz Aquafina water bottle they charge $3.50 which is absolutely ridiculous. Most hotels, actually try to price things reasonable because it enhances guest experience. This just is one way the hotel shows how little they care about customer service.
All in all, I enjoyed my stay but would be hesitant on booking here again. The property itself deserves a five, location is a five, staff is a two.
Thank you so much for taking the time to review our hotel. Thank you for your kind words about our hotel. I am happy to hear that you enjoyed your room and our location. Also, thank you so much for your feedback about the staff service. I am so sorry that you experienced less than excellent service. This is not characteristic of our service, and it is something we take very seriously. I assure you that we will use your feedback to better improve our services and hope that we still have the opportunity to serve you again soon.
Beautiful location on Bricktown canal complex. Many restaurants within walking distance, located in a beautiful park like environment. Hotel services and rooms were outstanding as well as the morning breakfast. Friendly, helpful staff, highly recommend.
Thank you so much for your review! We are so delighted to hear that you enjoyed your stay. We hope to serve you again soon!
This is a nice hotel in a great location. Located at the end of the River Walk and walking distance to an OKC game. Only complaint we had was breakfast was an absolute mad house and not worth it unless you enjoy fighting for food and seats.
Thank you for your review! I do apologize about breakfast being busy. We stay pretty busy in the summer which in turn causes our complimentary breakfast to stay busy.
Again, thank you for your review and I hope we are able to serve you again in the future!
The hotel felt like home! We enjoyed the warm and inviting accommodations. The kitchenette, living area and bedroom was so very nice! The king bed was perfect! We enjoyed the outstanding breakfast provided for us in the lobby area. All of the comforts of home at a great price.
Dear Barbara Jean,
Thank you so much for taking the time to review our hotel!! We are delighted to hear that our hotel felt like home!! It is so nice to hear that enjoyed all of our accommodations and look forward to serving you again soon.