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Reviews (114)
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All reviewscracker barrelrooms are bigfort sillturkey sausagelollipopsfront deskparking lotsmall fridgeindoor poolthree roomsoatmealeasy access to the highwaythe hotel staffnight clerkvisiting the areaoklahoma cityaverage hotel
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9 - 14 of 114 reviews
Reviewed 18 August 2017

As a Marriott Platinum member for life, I was shocked by the overall service and quality of this hotel. The staff has allot to be desired and don't bother with the manager because he does not care! I complained about possible bed bugs and service at the hotel. Said I would get 2,000 points for my inconvenience. Never did get them. Had a reservation on points, only to have it cancelled by the hotel after my complaint and told I would have to pay. This hotel needs to have the Marriott name taken off, for it does not meet the quality associated with what we expect as members! I checked into the Hilton Garden Inn down the street and will stay there on future trips as I found it to be a quality hotel matching the name Hilton.

Room Tip: Stay at the Hilton down the street if you want quality for a good room at the same price.
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank EDWARDQuick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Hello Mr. Quick,

My apologies regarding this matter. I wish I would have had the opportunity to follow up with you before any of these issues succeeded. I will personally get your Marriott rewards number and add enough points for a free night stay. I am big on customer service and we have definitely not achieved customer satisfaction with you. I will also be addressing this situation with my staff for their is room for improvement. My email is Chaunticec@intermountainhotels.com if you can email me your rewards number but I will try finding it today so that I may add your points. Does a free night make up for our mishap, no sir, but hopefully in the future we will be able to get another chance to show you we are Marriott worthy. My apologies again Mr. Quick. If you have any questions or concerns please contact me.

Chauntice Caruthers
Asst. General Manager
580-248-8500
chaunticec@intermountainhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

We have stayed at this property multiple times over past few years and this was a terrible stay. The hotel is not being cleaned well and our room was not to the Marriott standard. Rude staff. Breakfast area was poorly maintained. Complaints about itching after sleeping in their beds resulted in them cancelling reservation. We will never stay at this property again.

Stayed: August 2017, travelled with family
Thank superjulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

We are very sorry for the experience you had during your stay. We have taken measures since your stay that have given our staff top reviews among our guests in recent months. Our Guest Service and Cleanliness compliments have become very common.. Please give us another try and I can assure you will see the difference. Our current staff takes great pride in offering wonderful customer service.
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

What a great staff. Thank you Mat'te, Tamila, Pamela. Met my nephews for the Purple Heart Recipient Run. They made our visit...fantastic. Kudos to Marriott for the sponsorship.. What a memorable experience. I could go on and on. The manager should thank his lucky stars to have such a caring staff. Marriott give them a raise. I am a former Hilton manager. I know great customer service. Thanks to you all for your love.

Stayed: August 2017, travelled with family
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

Thanks for the wonderful review. Our staff takes great pleasure in giving our guests the best service possible. The difference between us and other hotels may just be our staff really does care and doesn't just go through the motions. We really appreciate the wonderful review and hope to see you again soon.
Thanks,
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

A recent 5 day stay there, great place with clean spacious rooms, great beds and room amenities, laundry room on every floor, indoor pool, nice and polite staff.
Breakfast was good, with several selections, and if that doesn't meet your needs, it's across the parking lot behind Cracker Barrel. Excellent value.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

Thanks for the wonderful review. We take great pride in providing our guests with the best experience we can offer. We hope to see you again soon.
Thanks,
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2017

Rooms were decent and clean. Water pressure in bathroom very good. Room layout nice. The fridge and microwave are small and the microwave seemed dated. Location of desk relative to TV made it hard to use computer and watch TV. Beds comfortable and while you could hear people in their rooms, TV and all, while standing in hall I could not hear them from my room. On the lobby desk they keep a bowl filled with Chupa Chups lollipops which can get addicting! See no reason not to stay here again for short stays. Also next door to Cracker Barrel, Mikes Sport Grille and Salas Mexican restaurant.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank clemson_grad79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 June 2017

Thank you for your honest feedback, we are glad that we were able to accommodate you during your stay. Please comeback and see us if you are every in town again.
Springhill Suites Staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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