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Reviewed 10 August 2017 via mobile

We have stayed at this property multiple times over past few years and this was a terrible stay. The hotel is not being cleaned well and our room was not to the Marriott standard. Rude staff. Breakfast area was poorly maintained. Complaints about itching after sleeping in their beds resulted in them cancelling reservation. We will never stay at this property again.

Stayed: August 2017, travelled with family
Thank superjulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

We are very sorry for the experience you had during your stay. We have taken measures since your stay that have given our staff top reviews among our guests in recent months. Our Guest Service and Cleanliness compliments have become very common.. Please give us another try and I can assure you will see the difference. Our current staff takes great pride in offering wonderful customer service.
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

What a great staff. Thank you Mat'te, Tamila, Pamela. Met my nephews for the Purple Heart Recipient Run. They made our visit...fantastic. Kudos to Marriott for the sponsorship.. What a memorable experience. I could go on and on. The manager should thank his lucky stars to have such a caring staff. Marriott give them a raise. I am a former Hilton manager. I know great customer service. Thanks to you all for your love.

Stayed: August 2017, travelled with family
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

Thanks for the wonderful review. Our staff takes great pleasure in giving our guests the best service possible. The difference between us and other hotels may just be our staff really does care and doesn't just go through the motions. We really appreciate the wonderful review and hope to see you again soon.
Thanks,
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

A recent 5 day stay there, great place with clean spacious rooms, great beds and room amenities, laundry room on every floor, indoor pool, nice and polite staff.
Breakfast was good, with several selections, and if that doesn't meet your needs, it's across the parking lot behind Cracker Barrel. Excellent value.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

Thanks for the wonderful review. We take great pride in providing our guests with the best experience we can offer. We hope to see you again soon.
Thanks,
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2017

Rooms were decent and clean. Water pressure in bathroom very good. Room layout nice. The fridge and microwave are small and the microwave seemed dated. Location of desk relative to TV made it hard to use computer and watch TV. Beds comfortable and while you could hear people in their rooms, TV and all, while standing in hall I could not hear them from my room. On the lobby desk they keep a bowl filled with Chupa Chups lollipops which can get addicting! See no reason not to stay here again for short stays. Also next door to Cracker Barrel, Mikes Sport Grille and Salas Mexican restaurant.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank clemson_grad79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 June 2017

Thank you for your honest feedback, we are glad that we were able to accommodate you during your stay. Please comeback and see us if you are every in town again.
Springhill Suites Staff.

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Reviewed 13 June 2017

The ladies on the front desk were both very nice and did a very professional jobs. The room was large and clean. I was on the third floor, every step I took in the middle of the room the floor creaked. I tried to be quiet but if anyone was in the room below it probably didn't seem that way. I slept late and almost missed breakfast. The food that was left was OK. The back parking lot was closed. I'm not sure why? I would stay again.

  • Stayed: June 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank margielou3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan W, General Manager at SpringHill Suites Lawton, responded to this reviewResponded 3 December 2017

Thanks for your review regarding your stay. Parking lot was being resurfaced during your stay which was why the back area was closed. Our hotel takes great pride in providing awesome customer service to our guests and are happy you were happy with our service. We hope to see you again the next time your in the area.
Thanks,
Jonathan Wittenberg
General Manager
Springhill Suites Lawton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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