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“HORRIBLE STAFF!! TERRIBLE PLACE TO STAY!!”

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Hard Rock Hotel and Casino Tulsa
Ranked #2 of 5 Hotels in Catoosa
Certificate of Excellence
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“HORRIBLE STAFF!! TERRIBLE PLACE TO STAY!!”
Reviewed 8 November 2011

We paid over $200 to stay in one of their suites on the 5th floor, and we had to have maintenace come up twice, we checked in around 6 and checked out about 9 the next day, so we didn't even stay with them for 24 hours and had to have maintenance come up twice for issues with the toilet. When we called down to the front desk they were VERY VERY VERY rude, not personable or polite at all. It seemed that everyone we interacted with at the front desk hated their job, and I can see why! We were on a non-smoking floor, in a non-smoking room, and the entire hotel smelled like an ashtray. I know that the casino floor allows smoking, but for the price they are charging they should be able to take care of the smoke smell throughout the rest of the hotel. HORRIBLE, I WILL NEVER STAY AT THIS HOTEL AGAIN IN MY LIFE! UNLESS YOU ARE A SMOKER THAT LIKES TO PAY A LOT OF MONEY TO STAY THE NIGHT SOMEWHERE, THAT YOU HAVE TO CALL SOMEONE EVERYTIME YOU FLUSH THE TOILET, THEN I DON'T RECOMMEND YOU STAY HERE EITHER! THERE IS OBVIOUSLY A REASON THAT THIS PLACE DOES NOT HAVE A 5 STAR RATING ON TRIPADVISOR, PLEASE HEED THIS WARNING BEFORE YOU WASTE YOUR MONEY!

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Eudora, Kansas
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 October 2011

The casino is very large with lots of slots and a few tables. All readout are digital and took some getting used to. Not real thrilled about the displays on the slots, but we did have a good time and the staff was very nice.

  • Stayed October 2011, travelled as a couple
    • Value
    • Service
Helpful?
Thank mistygreen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapulpa, Oklahoma
1 review
Reviewed 31 October 2011

A group of my friends were planning a trip to the casino specifically to attend the Halloween Party and Costume contest. There was no information on their website concerning the Party/Contest. I sent an email to the "contact us" link on their website to request detailed information. It has been over a week and still no response. I phoned the casino and was given the wrong date for the Party. (he said it was on Halloween when in fact it was the Saturday before). I phoned again today (the day I found out we missed the event) and someone who could barely speak English answered the phone and could not answer simple questions. I spoke with the MOD who asked for my contact information and said that a Host would call me within one hour. It's been more than 3 hours and still no phone call. So beware of making even the simplest plans to attend this casino. Also, the casino is in a terrible location.

  • Stayed October 2011, travelled with friends
    • Location
    • Service
Helpful?
Thank DebJones313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2011

We have never stayed at the hotel, but the casino is awesome. Great size, lots of games, and have done well everytime we have played there....much better than the Hard Rock in Vegas or nearby Downstream casino.
Will visit again many more times over and over

  • Stayed August 2011, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plattsburgh, New York
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 October 2011

If you are a non-smoker and plan on only staying in your room, once you get through the check in process it should be better. The non-smoking room was actually non-smoking and overall was in good shape but the bathroom tub caulking needs some attention. The black mold was gross. If you have food allergies, don't bother calling the buffet to ask what options might be available, the jerk on the phone will just laugh at you. If you want to go to Toby Keith's or the Hard Rock Store and are sensitive to smoke, be prepared to hold your breath. The whole entire first floor, including the hotel check in lobby was thick with smoke. The whole stay was very underwhelming. After the deal with the jerk on the phone at the buffet, I wasn't inclined to give them any more of my money. The operator was nice as was the hotel supervisor I spoke with when no one could get a buffet supervisor on the phone but I was really just turned off to the whole thing since the incident on the phone was less than 30 minutes after we had to endure the smoke to get checked in. Even the hallway on the non-smoking floor smelled like smoke. I don't know if all Hard Rock Hotels are like this but I am not terribly inclined to try again at any of them after this visit. We stayed here just as an overnight stop on our cross country move but I wish I had gone somewhere else. We'd hoped to do the Hard Rock experience (minus the casino since our son was with us) but I think we would have been better with some Route 66 tourist trap instead. If you are a smoking gambler, you'll probably have a great time.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel and Casino Tulsa

Property: Hard Rock Hotel and Casino Tulsa
Address: 777 W Cherokee St, Catoosa, OK 74015-3235
Phone Number:
Region: United States > Oklahoma > Catoosa
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Catoosa
Price range (per night): ₹ 7,111 - ₹ 12,282
Hotel Class:4 star — Hard Rock Hotel and Casino Tulsa 4*
Number of rooms: 454
Official Description (provided by the hotel):
Sleek and stylish, and absolutely packed with hip and modern amenities, Hard Rock Hotel & Casino is the! Choose from 454 rooms and suites that will rock your world. Play a round at our challenging, 18-hole golf course followed by a variety of dining options including Toby Keith's I Love This Bar & Grill, all-you-can-eat buffet, HWY 66 Diner,Food Court and fine dining at McGill's on 19. Then, have we got choices for your evening out. Chill out at Center Bar or listen to live music at Riffs or rock out in The Joint featuring live top-shelf acts, followed by an action-packed extravaganza in our 24-hour casino. Replay Sports Bar is a sport lover's dream with 51 TVs, a sports ticker and a full bar with 12 beers on tap located in our non-smoking casino. Our 75,000 square feet of meeting space is enhanced by excellent service and enough catering options to impress a room full of rock stars. All this and more make Hard Rock Hotel & Casino Tulsa the premier choice while visiting Tulsa. ... more   less 
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Also Known As:
Cherokee Hotel Catoosa
Cherokee Resort Catoosa

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