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“Bring ear plugs and don't expect warm water”

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Holiday Inn Strongsville
Ranked #1 of 5 Hotels in Strongsville
Reviewed 8 January 2012

The heater/ac unit was very loud and the toliet would run from time to time waking me up. Its partly my fault for not bringing my ear plugs. Then in the morning I couldn't take a shower because the water wouldn't warm up.

Room Tip: Bring ear plugs unless you are a heavy sleeper
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  • Stayed: January 2012, travelled on business
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    • Location
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Thank jb_bak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Holiday Inn Strongsville, responded to this reviewResponded 8 February 2012

Thank you for taking the time to share your feedback with us regarding your most recent stay at the Holiday Inn Strongsville. We truly value your input and very much rely on our guests feedback in an effort to continuously improve our operation. Your feedback enables us to concentrate our efforts as to how we can improve our hotel. I would like to sincerely apologize for the issues you encountered while staying with us with the heater in your room and the hot water the following morning. We strive to exceed the expectations of every guest that stays with us, and regretfully in your case we failed to meet that criteria. There is no acceptable excuse for the issues you encountered while staying at our hotel and I accept full responsibility for what you experienced. Rest assured I have reviewed your feedback with the department heads in an effort to prevent this from happening again in the future. Once again, thank you for your feedback and I hope that you would afford us another opportunity to be of service to you in the future should your travels bring you back to the area again.

Kind Regards,

Mark Lepine, CHA
General Manager

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255 - 259 of 302 reviews

Reviewed 1 December 2011

Enjoy this hotel because of the excellent service, from check in to room service. Friendly, well trained staff. Property is clean. Room service is excellent. Recommended

Room Tip: Sixth floor
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  • Stayed: November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Holiday Inn Strongsville, responded to this reviewResponded 9 December 2011

On behalf of staff and management, I would like to thank you for staying with us and taking the time to share your feedback regarding your stay at the Holiday Inn Strongsville. Our goal is to exceed the expectations of every guest that stays with us. Your feedback will be shared with the staff of the hotel, and I will make a point of it to acknowledge the departments that made your stay a memorable one. We hope that you have an opportunity to visit us again soon should your travels bring you back to the area again. Thank you again for taking the time to share your positive experience with us and Trip Advisor!

Mark Lepine, CHA
General Manager
Holiday Inn Strongsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2011

The first room we were given was right next to the door to the parking lot. Perhaps because we had booked via Priceline. Perhaps that accounted for the spider webs and bugs in the room -- but it didn't account for the hair on the bathroom floor. It looked as though someone had been given a haircut in there and they hadn't swept up very well.

I went to the front desk to ask to change rooms and the girl didn't look up until I had been standing there (and I was the only guests standing there) for a solid minute. She should at least have looked up and said, "I'll be with you in just a moment." She did not apologize for the dirty room, but did give us another room. There were only two bath towels (in a room for four people). But it was clean.

It bothers me a lot that breakfast is not included -- but the buffet area is positioned where all the guests can see (and smell) it tantilizingly. Similarly-priced hotel chains do include breakfast. I guess this is a reason not to use Priceline. Another time, I would book a room directly at a Wingate or something similar -- at which breakfast is included.

The manager might be better off spending his time training front desk and housekeeping staff rather than responding to every review on Tripadvisor! ;)

Room Tip: Not next to a door to the outside!
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  • Stayed: June 2011, travelled with family
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1  Thank DisneyWorlders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Holiday Inn Strongsville, responded to this reviewResponded 21 November 2011

Thank you for taking the time to share your feedback with me regarding your most recent stay with us. We truly value your input and very much rely on our guests feedback in an effort to continuously improve our product and services. I would like to truly apologize for the cleanliness issues you had with your room, as there is no acceptable excuse for this. In addition, the Front Desk Clerk should have handled your situation much better, as our goal is to exceed your expectiaons, which regretfully in your case we failed to make that happen. I accept full responsibility for what you experienced while staying with us, and please be assured I will review your feedback with the department heads in an effort to prevent this from happening again in the future. Once again, thank you for your feedback and I hope that you would afford us another opportunity to be of service to you in the future should your travels bring you back to the area again.

Kind Regards,

Mark Lepine, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2011

Staff are welcoming and pleasant. All the decor in the hotel is modern and clean. Food was tasty. Beds were comfortable. Nothing bad to say for this hotel.

  • Stayed: October 2011, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank joburkholder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, Manager at Holiday Inn Strongsville, responded to this reviewResponded 21 November 2011

On behalf of staff and management, I would like to thank you for sharing your feedback with us regarding your stay at the Holiday Inn Strongsville. Our goal is to exceed the expectations of every guest that stays with us. Your feedback will be shared with the staff of the hotel and I will personally acknowledge those that made your stay a memorable one. We hope that you have an opportunity to visit us again soon should your travels bring you back to the area again. Thank you again for taking the time to share your positive experience with us and Trip Advisor!

Mark Lepine, CHA
General Manager
Holiday Inn Strongsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2011

Booked this hotel to accommodate a company meeting. Hotel staff went above and beyond and was very accommodating. Travel globally and this was one of the best. Only thing so-so was quality of food and banquet room got a little stuffy. Value was excellent.

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BotRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Holiday Inn Strongsville, responded to this reviewResponded 21 November 2011

On behalf of staff and management, I would like to thank you for sharing your feedback with us regarding your stay at the Holiday Inn Strongsville. Our goal is to exceed the expectations of every guest that stays with us. Your feedback will be shared with the banquet staff that serviced your event as well as the entire staff of the hotel. We certainly appreciate you taking the time to let us know how we serviced your meeting and hope that you would utilize our facility again for future meetings and overnight accommodations. Thank you again for taking the time to share your positive experience with us and Trip Advisor!

Mark Lepine, CHA
General Manager
Holiday Inn Strongsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Strongsville

Address: 15471 Royalton Rd, Strongsville, OH 44136-5441
Phone Number:
Region: United States > Ohio > Strongsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Strongsville
Price Range: ₹ 6,921 - ₹ 10,025 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Strongsville 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Experience the exceptional world of comfort and style at the Award Winning Holiday Inn Strongsville, a 100% Non Smoking Hotel. Featuring 303 deluxe guest rooms, 13,000 square feet of flexible function space, 24-hour business center, extensive fitness center, spacious indoor pool, Simmering Pot Restaurant, and Vinney s Lounge. The beautifully decorated guest rooms and entire hotel feature complimentary Ruckus high speed wireless Internet access. Come experience the exceptional world of comfort and style at the Holiday Inn! The Holiday Inn Strongsville is located in the heart of Strongsville, one-half mile from Westfield SouthPark Mall (largest Mall in NE Ohio) w/ 14 Cinemas & Cleveland Metro Parks, Iceland USA (Next Door), and 8 miles from Cleveland Hopkins International Airport (CLE). The hotel offers a complimentary shuttle to and from the airport, and has park and fly packages available. The Holiday Inn Strongsville is located only 15 minutes away from Downtown Cleveland, Quicken Loans Arena, the IX Center (10 miles), Cleveland Zoo, Rock-n-Rock Hall of Fame, Progressive Field, Cleveland Browns Stadium & the Theater District. Local companies include Ernst & Young, MTD Products, PPG Industries, Ford, National City Corporation/PNC Bank, Akzo Nobel, General Motors, American Greetings, Avery Dennison, Darice Pat Catan s, Sherwin Williams, & RPM Inc. ... more   less 
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Also Known As:
Holiday Inn Strongsville Hotel Strongsville
Holiday Inn Select Cleveland
Strongsville Holiday Inn

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