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Vio.com
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Reviewed 1 July 2015 via mobile

Stayed two previous nights each in different rooms and rooms were decent. Great place to crash for shower and bed and quiet. Only complaint was third night stayed on 2nd floor and woke up to leaking roof. Had to leave early for emergency but would have complained.

Date of stay: June 2015
Trip type: Travelled solo
Thank kpasquale21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZPaulReynolds, Guest Relations Manager at Best Budget Inn Sandusky, responded to this reviewResponded 14 July 2015

Thank you for taking the time to rate and review your recent stay with us. We're glad to hear that you found value in your stay--but really sorry you had to encounter the roof leak. I'm hopeful that you made this known to our on-site staff so that it could be timely rectified!

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Reviewed 12 June 2015

room was dirty carpet was not vacuumed in months paid for a double got stuck with a single for same price no discount staff was not helpful will not stay here again. tv did not work only 1 hair dryer for entire complex. worst hotel stay I have had.

Room tip: stay somewhere else
Date of stay: June 2015
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Marc K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZPaulReynolds, Guest Relations Manager at Best Budget Inn Sandusky, responded to this reviewResponded 21 June 2015

I'm sorry we could not exceed your expectations during your recent stay with us. As you may or may not know, we are a seasonal property and you stayed with us during the very early part of our summer season. We have worked out many of the kinks and I can assure you that comments, such as yours, has made us better! I hope that you'll consider this an isolated incident and that you'll join us as our guest in the future!

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Reviewed 11 June 2015

Check in is at "3" I arrived a half hour early and the room was not ready. No big deal except the hotel said my room would not be ready till 4pm. They had gave me the keys to our room so after we went out to eat and came back at 4:30 and went to "our room" only to find other guests bags in the room still. They had never checked out and it reeked of cigarettes in a nonsmoking room. On top of that, they only had three cleaning girls. One of them worked there less than a week and was training 2 other girls that were on their second day on the job. They were not even close cleaning our room 2 hours after "check in" and they were supposed to be off work already. They were complaining about how understaffed they are and that no other employees were helping them. Very rude clerks and they ended up transferring us among other guests to a different hotel. Do not book here. Don't waste your time and money.

Room tip: Pick a different hotel.
Date of stay: June 2015
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank madeaccountforthis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZPaulReynolds, Guest Relations Manager at Best Budget Inn Sandusky, responded to this reviewResponded 21 June 2015

We are very sorry to hear that we were not able to exceed your expectations--but glad that we could accommodate you at one of our other properties for your inconveniences. We own and operate 10 hotels in the area and are often able to resolve problems by transferring guests to our other properties--clearly, we take care of our guests!

As you may or may not know, we are a seasonal property and, as such, we have to hire brand new staff at the start of every season. This can be a bumpy ride--as you have attested to. Rest assured, the kinks have been worked out and we are up and running very successfully now!

Thanks for taking the time to rate and review your stay with us and I hope you'll consider coming back again in the future!

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Reviewed 10 June 2015

The pictures shown was not at all truthful. When we arrived to check in, the smell of the lobby was terrible. We were told that she was not sure if our room was ready or not. She gave us our room key and said we could go check? The "maid service" looked to consist of a couple young kids cleaning the room. While I was at the front desk checking in the "maid" asked the front desk lady that some guest would like an extra blanket. The front desk lady said we dont have extra blankets.(really, how do you change bedding?) The rooms smelled. The bathrooms were disgusting. The "pool" was not full in June (doubt I'd even swim. Just made the hotel look more scummy). Staying at this hotel was pretty much our only resort as we were in town for bike week, which i am sure is way they jack the prices up to 170.00 per night. However this place should be shut down. This is disgusting. I do not recommend.

Room tip: A different Hotel
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Ashley S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZPaulReynolds, Guest Relations Manager at Best Budget Inn Sandusky, responded to this reviewResponded 21 June 2015

I'm sorry that we weren't able to exceed your expectations during your recent stay with us. As you may know, we are a seasonal property and, as such, we basically have to hire all new people at the beginning of the season and train them appropriately. As we're now over a month into our season, many of the bumps have been resolved--as is certainly the case with the pool. In terms of price, you're right--we charge what the market will bare. During peak times, our rates go up (as with any hotel, airline, etc.). During slower times, obviously the rates fluctuate.

We hope that you'll treat this as an isolated incident and give us the opportunity in the future to prove our commitment to continuous quality improvement. We own and operate 10 hotels in the area and have a VERY good track record overall.

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Reviewed 4 September 2014 via mobile

Room smell was killing me. I called a staff lady who felt the same and did room spray but it did not help.

AC kept making loud noise whole night.

However it was the cheapest one but still it was overpriced for its kind of hotel.so spend some more money and don't spoil your vacation.

Date of stay: August 2014
2  Thank Kuldeep7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZPaulReynolds, Guest Relations Manager at Best Budget Inn Sandusky, responded to this reviewResponded 8 September 2014

Thank you for taking the time to rate and review your recent stay with us.

We are in the process of transforming this hotel to a Magnuson property and with this, there are a number of issues we are aware of that we're working on addressing. Your comments don't surprise us but certainly do help us in prioritizing what work will be done to the property over the winter months.

Thank you for your feedback. It will be very helpful as we move forward and make this property the best it can be!

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