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“Hotel Making Improvements But With Very Poor Management”

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Comfort Inn Norwalk Sandusky South
Ranked #3 of 3 Hotels in Norwalk
Reviewed 19 September 2017

This hotel is being remodeled but management is horrible. I booked this hotel because they had a hot tub. The water was very cold. Said it had to be turned on. Waited for over an hour & still very cold. The next evening when we got back from Cedar Point it was hot. Went to use it before checking out next morning & it was cold again. Never been to a hotel that keeps the heat on a hot tub shut off. Housekeeping was horrible. Was there for two nights & housekeeping never came near our room. I understand that they don't change linens every day but usually they make beds & replenish towels & toiletries. This was unacceptable! As we were getting ready to check out the door was cracked open since my husband was taking luggage out. A man walked right into our room claiming. This is a family run business & I assume he was the father. No more than 10 minutes later we were doing last minute checking of the room & the same man along with who I assume was a son walked right into the room again and said checking out? Again this is totally unacceptable. You never go into a guest room while someone is still in it. I won't even get into how bad breakfast was but the eggs were powdered eggs.The fitness room was closed for renovations. This is sad because the hotel is nice looking if only they had some better management.

Room Tip: If you plan on staying more than one night don't expect any housekeeping services.
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 August 2017

We stopped here for a night on our way across the country in August and barely slept because the air conditioning unit sounded like an incoming train. If not for that, the rooms would've been fine: clean, spacious, comfortable. We were traveling with our dog, so we were limited on where we could stay, and we were lucky to get one of the few remaining dog-friendly rooms there. The woman at the check-in was extremely helpful and nice, as was the woman at the breakfast buffet who offered to fill up our dog's water bottle. There isn't a lot around the area except for other similar motels, and I guess it's a popular spot to stay if you're going to Cedar Point (but we were not). Most of the restaurants and food places are closed by 9:30/10. They could amp up the lighting in the parking lot as a suspicious man approached us as we were unloading the car, but apparently, he was harmless, just unsettling. That air conditioner though -- wow, was it loud and not very effective. Barely made it through the night there.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank TonkaBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Norwalk Sandusky South

Address: 415 Milan Ave, Norwalk, OH 44857-2601 (Formerly All American Inn & Suites Norwalk)
Phone Number:
Region: United States > Ohio > Norwalk
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Norwalk
Price Range: ₹ 5,726 - ₹ 12,624 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Norwalk Sandusky South 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Under new ownership and management! Get rested and ready for anything at the Comfort Inn® hotel in Norwalk, OH near the birthplace of inventor Thomas Alva Edison. Our pet-friendly Norwalk hotel is located off Interstate 80, offering convenience to a variety of attractions, including: Summit Motorsports Park Cedar Point Lake Erie Shore and Island Put-in-Bay Island Kalahari Resort Invite your friends, family and colleagues to your next work or social event in our meeting room, which can hold up to 40 people. Additional amenities you can count on include: Free WiFi Fitness center Indoor heated pool Business center Guest laundry facilities Pause and enjoy relaxation in your guest room, which features amenities like a flat-screen HDTV, microwave, refrigerator, coffee maker, hair dryer and work desk. Some suites offer a hot tub. ... more   less 
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Also Known As:
All American Inn And Suites Norwalk
All American Inn & Suites Norwalk Hotel Norwalk
All American Hotel Norwalk
All American Norwalk

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