Over the Christmas holiday crowne plaza was on the pointbreak list so we decided to stay here while visiting relatives. Although the rooms were comfortable, the general hotel was not clean or updated. We observed ash tray garbage on the carpet right outside of the fourth floor elevators and it was not cleaned up for over 12 hours. We even observed the housekeeping supervisor walk right past it without taking action.
Our biggest frustration was that the wireless Internet was not working. We were instructed to call tech support who said they would need to escalate the issue to someone else... They never got back to us. Jennifer at the front desk couldn't have cared less and gave us a very insincere sorry without offer of making anyone else aware of our issue. We also observed employees in street clothes hanging around the lobby, which I felt was very unprofessional.
Free breakfast for priority club members
Custer service at buccis the restaurant
Free airport shuttle
Overall, we won't return. It felt kinda trashy there.
- Official Description (provided by the hotel):
- Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Middleburg Heights