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“Missed the mark for crowne plaza”

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Crowne Plaza Cleveland Airport
Raleigh, North Carolina
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Missed the mark for crowne plaza”
Reviewed 31 December 2011

Over the Christmas holiday crowne plaza was on the pointbreak list so we decided to stay here while visiting relatives. Although the rooms were comfortable, the general hotel was not clean or updated. We observed ash tray garbage on the carpet right outside of the fourth floor elevators and it was not cleaned up for over 12 hours. We even observed the housekeeping supervisor walk right past it without taking action.

Our biggest frustration was that the wireless Internet was not working. We were instructed to call tech support who said they would need to escalate the issue to someone else... They never got back to us. Jennifer at the front desk couldn't have cared less and gave us a very insincere sorry without offer of making anyone else aware of our issue. We also observed employees in street clothes hanging around the lobby, which I felt was very unprofessional.

Good:
Free breakfast for priority club members

Custer service at buccis the restaurant

Free airport shuttle

Overall, we won't return. It felt kinda trashy there.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blankeeta2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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347 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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Fort Lauderdale, Florida
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 December 2011

If you need working internet....forget it!
And don't ask for it to be corrected....you'll get big time attitude!
If you like the humming of something in the walls all night long...you'll love it!
But the servers in the restaurant were nice?

Room Tip: Lower floor??
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelgirl75555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 October 2011

Located near the Cleveland Hopkins Airport and the Berea campus of Baldwin Wallace college. Convention was at the IX center located on the Airport grounds. Only a 10 minute drive from hotel to the center.
Mid life for the furnishings, some electrical issues (bathroom lights would occasionaly go off on their own. Elevators were running infrequently on the Saturday check out. Hotel restaurant was located at the basment level and would not recommend. A bit light in parking space.
Beds were comfortable and the employees plesant.

Room Tip: Hard to determine a better room location.
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  • Stayed October 2011, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank relrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Rose, Louisiana
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 October 2011

This Hotel is clean comfortable with one of the best staffs I have seen. Everyone goes out of their way to make your stay enjoyable. Shopping is close by and many restruants in the area, one of the best is on site. If you want to see Cleveland just hop on the airport shuttle and catch the metro into the city. I always stay at this hotel whenever I am close to Cleveland.

Room Tip: any room is great
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  • Stayed October 2011, travelled on business
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Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2011

I stayed at this hotel this past weekend for a wedding. The wedding was great. The hotel had police at the time of the wedding for security and the staff was some of the best. The hotel and rooms are clean and the hotel looks very up to date. Thanks for the good times

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Cleveland Airport

Property: Crowne Plaza Cleveland Airport
Address: 7230 Engle Rd, Middleburg Heights, OH 44130-3427
Phone Number:
Region: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 11 Hotels in Middleburg Heights
Price range (per night): ₹ 7,429 - ₹ 12,726
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 
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Also Known As:
Crowne Plaza Middleburg Heights

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