To the motel's credit, we did get the 100% satisfaction guarantee and was not charged for the room. On our arrival, 2-3 soccer teams and other guests arrived at the same time. The motel reports computer problems and remodeling as reasons for the bottleneck in the lobby. There was no preplanning for these large groups. Many room were not ready at 4:00, when checkin was at 3:00. Some guests in our party went to rooms that were not serviced. Some were assigned to rooms that had guests in them. My family was told our room was being serviced and would be ready in a few minutes. An hour and a half later, i raised hell and within another 15 minutes got a room. I appreciate the overture to "make it right" by not charging for the room, but this motel needs to do some strategic planning and contingency planning for these events.
This motel was the one our party was to stay in last year when a cleaning/maintenance crew set off the sprinklers. We were relocated to La Quinta a few exits north. La Quinta staff were totally unprepared for a soccer team, who needed 2 beds per room. The Hampton Inn staff failed to mention this as well as the number of people who would be arriving. Again, the Hampton Inn staff failed miserably.
Hampton Inn is on the bottom of my list of motels to stay in.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Cleveland Airport/Middleburg Heights is conveniently located near both the Cleveland Hopkins International Airport and the I-X Convention Center. Our hotel has 97 guestrooms, suites and accessible rooms to accommodate all of your traveling needs. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more less
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- Also Known As:
- Hampton Inn And Suites Cleveland Airport / Middleburg Heights Hotel
- Hampton Inn Middleburg Heights
- Middleburg Heights Hampton Inn