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“Cabins where beautiful but Staff VERY rude!!”

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Cradle Mountain Wilderness Village
Certificate of Excellence
Reviewed 20 September 2017

We also got caught up in the road closures from the snow. I called the day before asking what there policy was, they said we would loose our money regardless. She was SO rude and you could tell she did not give a crap! This was for our 1st Wedding Anniversary, I understand alot of people would have been calling but seriously how hard is it to show some compassion! LUCKILY the roads opened the day we came so managed to get through. The cabin was gorgeous and I had no faults with it. But the staff ruined this place for me. I will NEVER stay again and would not recommend this placeto everyone! How could you not even offer another nights stay incase of snow!

Room Tip: We had the romantic Spa Cabin which was amazing!
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  • Stayed: September 2017, travelled as a couple
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    • Cleanliness
    • Service
1  Thank Alicia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 September 2017 via mobile

We stayed in a 2 bedroom Premium unit unfortunately we got snowed in totally. The first morning there was no water due to frozen taps, I called the reception and received a blunt response, you'll be put in a que with the others,no tact.
We decided to leave the next day because we weren't able to go anywhere due to the snow. I called the same receptionist, once again we'll put you in a que. We waited 5 hours gave another call a different lady was on, sure we'll send the truck now.I needed to get out before darkness arrived.
I don't understand how the only person we communicated with was so rude and unprofessional.

Stayed: September 2017, travelled with family
2  Thank Hutstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

Made a booking for 2 nights but was unable to get there due to heavy snow blocking the road and was told i couldn't be refunded due to a strict refund policy! Pretty unfair seeing as there was no way to get there! If you plan to stay here i wouldn't risk it in Winter/ Spring as you have to cancel 3 days in advance if it is looking like it will snow.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Wonderful cottage, very cold day when we arrived, appreciated that the heater had been turned before our arrival, so warm & cosy. Comfortable bed & pillows. Fully equipped, enjoyed our stay & would definitely stay again

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Woo1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Stayed in the Premium Spa Cottage, yes a little more $, but worth every cent.
Massive king bed, huge central heated spa, very functional kitchen with a dishwasher, comfy couch and TV/DVD if you get snowed in!
Close to the visitors center to get your park pass and nice restaurant on site after your walks.
Cabins have been nestled into the bush, unspoiled and stunning...see it all for yourself!

Stayed: September 2017, travelled as a couple
Thank GinaHummerstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cradle Mountain Wilderness Village

Address: 3816 Cradle Mountain Rd, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia
Region: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant
Hotel Style:
Ranked #2 of 6 Speciality Lodging in Cradle Mountain-Lake St. Clair National Park
Price Range: ₹ 11,302 - ₹ 18,577 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cradle Mountain Wilderness Village 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Cradle Mountain Wilderness Village is situated in temperate rainforest in Cradle Valley on the edge of the World Heritage listed Cradle Mountain/Lake St Clair National Park in Tasmania. Cradle Mountain Wilderness Village strives to provide guests with a natural wilderness experience in highland accommodation in Tasmania without compromising comfort. Our private, self-contained cottages and chalets in Tasmania have been carefully sited in the rainforest so you are surrounded by native plants and wildlife. Our Cradle Valley accommodation offers a variety of cottages catering for the travelling couple up to larger family group. The Wilderness Village at Cradle Mountain boasts a contemporary restaurant featuring modern Tasmanian cuisine with views through temperate rainforest along the Cradle Valley to Cradle Mountain. Hellyers Restaurant has been crafted using local timber and stone. A large central stone fireplace will comfort guests needing to recharge after a day on the track. Hellyers Restaurant is open for dinner Tuesday - Saturday from 6pm, and guests are invited to enjoy a drink from the bar in the guest lounge from 2.30Pm. Continental breakfast hampers are available for guests to pre-order, where they can prepare from the comfort of their self contained Cottage or Chalet. ... more   less 
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Also Known As:
Cradle Mountain Wilderness Village Hotel
Cradle Mountain Wilderness Village Cradle Mountain-Lake St. Clair National Park, Tasmania

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