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₹7,916
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HIExpress.com
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Reviewed 17 November 2016 via mobile

Excellent value, I want the bed, really comfortable and clean room. Breakfast okay, not a full breakfast: Sausages, beans, scrambled egg, toast for hot food. Cold: cereals, yogurts. Tea / coffee and fruit juice. All as much as you can eat. Surrounding environment ideal: lots of places to eat / play / cinemas. Free parking and easy to get too.

Date of stay: November 2016
Trip type: Travelled as a couple
1  Thank sharonjO5884VZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2016 via mobile

Nice hotel .well kept .easily accessible .really good breakfast .but i was disappointed to find this is a smoking allowed hotel .if like me you can't stand the smell steer clear of room 421 it's a none smoking room last one on the corridor & next to it is the smoking rooms corridor & my room stinks of it .so had to have my window wide open to eliminate the smell .but having your window open on main trunk road was noisy but that's the less of 2 evils in my book .would stay here again but not in that room .

Date of stay: November 2016
Trip type: Travelled on business
Thank Bren63b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_HIEX-NUNEATON, Front Office Manager at Holiday Inn Express Nuneaton, an IHG Hotel, responded to this reviewResponded 28 November 2016

Dear Guest

Thank you for your feedback.
We appreciate your comments and that you would stay here again. Apologies that you found yourself situated near to the smoking rooms. We offer a 24 hour service and will always find a more suitable room for a guest if we are not at full occupancy and there is a vacant room available. We are happy that the other aspects of your stay were more positive and we hope to see you with us again.

Kind Regards

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Reviewed 13 November 2016

A great place to stay. Friendly staff,comfortable accommodation. No problem recommending this hotel. Breakfast a bonus. Parking free and safe. Free wifi throughout. Close to a great restaurant which do a really great carvery.

Room tip: All rooms are good.
Date of stay: October 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank KOmarch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2016

Looking forward to staying here after a wonderful experience at its sister hotel in Stafford, I have to say we were disappointed. Check in was friendly and we were offered a choice of floor. Parking is good and there are eating choices nearby. Unfortunately, we did not enjoy our stay for a number of reasons.

The juice at breakfast isn't. I'm not too sure what it is but if I had to, I would say that the 'orange' is extremely weak squash. Service at breakfast was almost non existent. No staff around when we first arrived and when one did appear, all she did was rearrange a nearby chair, leaving the mess on the table. We did then see another member of staff but no greeting or from the main desk ( the guy had his head down and wasn't acknowledging anybody). Such a contrast to the other hotel.

We found the hotel's location extremely noisy. It was very intrusive due to it being on an industrial estate with associated traffic. During the night, we were disturbed by the courier depot opposite. It seemed to be a 24 hour operation so there was the beeping of reversing lorries and the noise of them moving around. Couple this with the noise from all kinds of vehicles approaching the large roundabout in front of the hotel from early in the morning and you get the picture. This was with the window closed. It was far noisier than being next to a motorway. Perhaps the other side of the hotel may have been quieter but I doubt it.

Our room was ok but the large shower cubicle in the bathroom meant that there was very little space in it. The actual sink would have been more appropriate in a cloak room rather than a bathroom and the towel rail was too small to hang towels on. There was also very little shelf space. OK perhaps for one night but no more.

Be aware, the hotel has smoking rooms (think the whole chain does though). Although the area around our room was non smoking, you could smell smoke all along the corridor. This even though the smoking rooms were around the corner and through a set of doors. Heaven only knows what the rooms smell like. It puzzled us because we thought it was against the law to smoke in hotel rooms but presumably not. It did concern us from a safety point of view - for example, don't think these rooms can have smoke detectors, can they?

As we were only staying for one night, we decided not to mention our disappointment unless specifically asked. Unfortunately, trying to check out, we found there was no-one on the desk and no sign of any staff in the breakfast area (again). After waiting for a good few minutes, we gave up and placed our key cards over the counter on the desk. Hope they got them ok..

A big disappointment, I'm afraid.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank choc4basil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Nuneaton, an IHG Hotel, responded to this reviewResponded 22 November 2016

Dear choc4basil,

Thank you for your feedback regarding your stay at Holiday Inn Express Nuneaton. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about your check in experience and parking arrangement.

However, we’re sorry we fell below your expectation regarding your breakfast experience, noise and sound proofing and the smoking areas. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGService

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Reviewed 31 October 2016

Offers all of the standard Holiday Inn Express experience. Free Wifi. Free parking. Decent sized room. Iron & ironing board available from reception. Right next to several places for dining or fast food. Clean. Carpets & in good condition.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank FrankMoffatt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Nuneaton, an IHG Hotel, responded to this reviewResponded 16 November 2016

Dear Frank M,

Thank you for sharing the details of your stay at the Holiday Inn Express Nuneaton, UK. We always strive to provide exemplary service and comfortable accommodations to all of our guests, and are glad to know that we have met your expectations in terms of cleanliness and amenities.

Your kind remarks are valuable and we look forward to welcoming you the next time you're in the area.


Best Regards,

Jillian I
Case Manager
IHG Service

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