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“Good Standard budget Hotel” 4 of 5 bubbles
Review of Holiday Inn Express London Croydon

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Holiday Inn Express London Croydon
Ranked #10 of 22 Hotels in Croydon
gloucester
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good Standard budget Hotel”
4 of 5 bubbles Reviewed 21 June 2012

Well located, extremely clean hotel. I always find that the cleanliness and making up of the room is excellent. I haven't parked onsite but it can be a little confusing finding the place but that is not really the hotels fault. Staff seem friendly and all in all for a low cost hotel this is excellent.

Room Tip: High floors away from lifts
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  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alan_r01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Holiday Inn Express London Croydon, responded to this review, 22 June 2012
Dear Guest

I am extemely grateful for your kind comments, we very much appreciate the time and effort taken. Thank you.

Maxine Short
Deputy Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Ankara, Turkey
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 14 June 2012

I stayed 10 nights this clean and friendly hotel with my two son. Just 16 minutes with southern rail from east croydon to victoria station.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank okcu2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Manager at Holiday Inn Express London Croydon, responded to this review, 16 June 2012
Dear Guest,

I would like to thank you for the review you have left, I was happy to read that both you and your son enjoyed your stay.

Kind Regards
Maxine Short
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
148 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed 13 June 2012

Stayed here a couple of times for work and have found the rooms and staff to be somewhat variable.

The rooms are quite tired and shabby, although are very clean and a good size. The carpets are clearly in need of replacement and it was best not to look at the grouting in the bathroom.

Some of the staff are very friendly and helpful, but are let down by others who seem disinterested in their work and in no hurry to help customers. Like other reviewers I found the bar service to be slow, and choice to be limited as they were out of stock of most beers/wines when I last stayed.

Breakfast was fine, the usual HIX options, and was replenished and had good options available.

The hotel is fine if you just need room for the night with minimum hassle, but I struggle to see why people would base themselves here for a holiday, unless being completely motivated by price.

Overall a poor quality hotel in need of renovation, but well located for Croydon and transport links.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank johnny_c-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Manager at Holiday Inn Express London Croydon, responded to this review, 16 June 2012
Dear Guest,

Thank you for your review, I apologise that not all aspects of your stay met the standards you were expecting, please be assured I will be investigating all of your comments. I will be in touch personally to go through all of the comments with you.

Kind Regards
Maxine Short
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 13 June 2012

checked in on the 12th as having to stay for three nights as the Jury's inn was booked. went with an open mind as heard it was bad. Room had a musty smell of which i think came from the aircon. I opened the aircon front and the filters were filthy as was the internal parts of the aircon. I mentioned this to the front desk and they said they will get someone to look at it the next day, but no offer of a room move. Had a beer before going for dinner. Went for dinner and an hour and a half later came back and my beer glass was still there, so obviously no one checks for empty glasses. They ran out of Bodddingtons, however today 24hrs later they still haven't got more bitter on tap. And then came the much awaited breakfast . They advertise it as and i quote from there menu "Welcome to your free Express Start Breakfast. To help you get ready for the day ahead we've prepared a delicious buffet with something for everyone". Mmmm delicious certainly not. Came down at 0710 and faced with no eggs, three disgusting looking sausages and cheap looking baked beans. I went for some bran flakes. Had my breakfast and although eggs came no more sausages. Massive queue came when they brought the eggs so gave up. As with the bar service it seems not enough staff and don't care to keep things topped up. Checkin staff are not the most friendly or welcoming either. I hope my company does not put me here again and I will ask them not to put people here again, as its poor. To make things worse if you come back at night its not the most welcoming place as have to go down an alleyway, and in Croydon at night, NOT GOOD .

The beds are ok, but not great. Its personal preference but i don't like really soft beds.

The Hotel should not have the word Holiday Inn in!

Room Tip: Don't choose this hotel. Go for the Croydon Park or Jury's Inn. the extra money is worth i...
See more room tips
  • Stayed June 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank saintsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Manager at Holiday Inn Express London Croydon, responded to this review, 16 June 2012
Dear Guest,

Thank you for the comments, I am very sorry to read that your stay did not meet with your expectaions on this occasion. I am looking into all of the points raised by you and will be in contact with you personally.

Best Regards
Maxine Short
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 May 2012 via mobile

We drove to the hotel as the website had mentioned a car park, however we had to park on the pavement outside where there was space for about 3 cars in total!!! We arrived early as the website had stated we could access our room from 1pm, the receptionist was confused and stated that they had had a few people turn up saying this - I explained that this was on the website and she said it was wrong as the rooms were still being cleaned however she immediately sorted a room for us that was ready!!
The room was nice and clean and had everything we needed for the evening - however the hotel is in one of the not so nice areas of Croydon and we were witness to some rather questionable sights from our window!!!

After our night out we returned to the hotel thinking of having a drink in the bar. The bar was very small and there was not a lot on offer, there were no staff members around and we waited a good 10 minutes to be served even though it was relatively early and there were several people already in the bar!! Needless to stay we only had one and then decided to return to our room.

The breakfast area was very busy but there were plenty of options to choose from and empty bowls were replaced quickly, check out was quick and easy!!

Overall we were pleased with our stay.

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank groslolo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Manager at Holiday Inn Express London Croydon, responded to this review, 2 June 2012
Dear Guest,

Thank you for the review you have left, I was very happy to hear you were pleased with your overall stay. I will be in contact with you personally to discuss all of your comments.

Best Regards

Maxine Short
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Croydon

Property: Holiday Inn Express London Croydon
Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #10 of 22 Hotels in Croydon
Price range (per night): ₹ 4,326 - ₹ 7,440
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
Number of rooms: 156
Official Description (provided by the hotel):
Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more   less 
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Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn

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