My partner and I stayed here after a wedding on Saturday night. Overall the wedding was wonderful, we have no issues with the service there or the event management however our room was terrible. Considering we had booked a room under the wedding allocation as well, I was very surprised by the standard. We stayed in room 403. It was tiny. The bed was barely a double, I think it was a room intended for single occupancy rather than 2 adults as the size of the bed would not fit us in comfortably without waking throughout the night. We had no toiletries, 1 towel (which was dirty) no cups to drink water, a kettle but no tea/coffee/milk but we did have 3 hairdryers!! Also the toilet ran all night after being flushed, very frustrating.
The attention to detail was missing, our room clearly had not been serviced properly despite us not being able to check in until 3pm. (wedding started at 1pm) I was very glad we only stayed 1 night and could head home for some sleep after checking out. I personally would not recommend this hotel for that reason.The main areas are very nice but not all rooms are of equal standard so its pot luck. Other couples who stayed had lovely rooms. Shame ours was not.
I complained on check out being promised someone would call me to discuss in more details. I paid the bill as I did not want to cause upset in front of the bride and groom. 5 days later no one has called me.
- Official Description (provided by the hotel):
- Et in 200 acres of beautiful Surrey countryside, De Vere Selsdon Estate is an historic country mansion with an 18 hole championship golf course, luxury beauty treatment rooms and well-appointed leisure club. Perfect for large scale business events in the area as well as romantic weddings, this picturesque setting also features extensive grounds ideal for outdoor team-building and celebrations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Agoda so you can book your De Vere Selsdon Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Selsdon Park & Golf Course Hotel Croydon
- Selsdon Park And Golf Course
- Selsdon Park Hotel Course
- Selsdon Park Croydon