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“Dire. Extortionate. Shameful.”
Review of Alton Towers

Alton Towers
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US$ 60.57*
and up
Alton Towers Resort Admission Ticket with Meal...
Ranked #1 of 3 things to do in Alton
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Escape to the fantabulous world of the Alton Towers Resort - there's so much going on, the fun never stops! England's largest theme park offers 500 acres of attractions and rides the whole family can enjoy including X-Sector, Forbidden Valley, Dark Forest, Gloomy Wood, Katanga Canyon and CBeebies Land!
Reviewed 2 weeks ago via mobile

Spent a small fortune £220 for family of four, to stand in giant queues all day. Many rides closed throughout the day.

Arrived for 10am - then had to queue until almost 12 noon before we actually finally got in the park.

If you want to pay for a fast-track pass - guess what, you need to stand in a giant queue. Then pay a further minimum of £80 for a family of four to get the basic fast-track for old rides.

Shameful level of service everywhere and nothing more than simple greed from the park owners.

Everybody we’ve bumped in to has said the same thing. Appalling.

The newest attraction, The Wicker Man, peaked at a 3 hour 20 minute queue time. A fast track pass for this ride is... wait for it... £60 per person.

Shameful, shameful greed. Last time we ever come near the place.

12  Thank Liam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 1 week ago

Hi Liam,

Thanks for taking the time to write your review regarding your visit to our Resort.

We're sad to see you've had a few issues at our Theme Park, rest assured this isn't our usual level of service and we can only apologise for any disappointment caused.

All the Best,

Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"theme park"
in 1,597 reviews
"cbeebies land"
in 1,338 reviews
"fast track tickets"
in 286 reviews
"big rides"
in 907 reviews
"sky ride"
in 297 reviews
"sonic spinball"
in 199 reviews
"ice age"
in 272 reviews
"nemesis sub terra"
in 244 reviews
"queue times"
in 590 reviews
"scare mazes"
in 141 reviews
"log flume"
in 454 reviews
"runaway train"
in 182 reviews
"free tickets"
in 165 reviews
"thorpe park"
in 293 reviews
"merlin passes"
in 180 reviews
"longest queue"
in 167 reviews
"main rides"
in 209 reviews
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143 - 147 of 14,042 reviews

Reviewed 2 weeks ago via mobile

Had a fantastic day helped that the weather was beautiful rides for every age and ability to in our group including myself have spinal problems but even we managed 3 rides 1 teenager 1 10 year old who was in her element but not quite ready for the big rides yet but still had an amazing day and managed the enterprise Nice touch in the haunted house having laser guns we all really enjoyed that even managed the sea life centre which was lovely too staff in there were really pleasant and helpful the teenager and her fella didn't manage the big rides as the queues were 2 hours a piece but again still managed to have a fantastic time Food was great and reasonable as was the gift shop at the end lovely day for the Easter hols

Thank Wendy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 1 week ago

Hi Wendy T,

Thanks for taking the time to write your review regarding your visit to our Resort.

We're chuffed to see that you've had a fab time at our Resort, we love it when guests return from their visit refreshed with a bank of wonderful memories.

We hope to see you again soon.

Alton Towers Resort

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Reviewed 2 weeks ago via mobile

Getting There - we aimed to arrive at 10 (when it opened), but ended up stuck in traffic for approx half an hour before entering.

Parking - paid for express parking which made up for the queuing on the main road.

Tickets - the queue to buy tickets was extremely long; luckily we had pre-booked.

App - we knew it would be busy as it was the ‘best weather day’ during the Easter holidays. However, using the app let us do the big rides based on queue length. Managed to do Wicker Man, Rita, Smiler, Nemesis and Galactica (twice) in one day.

Rides - fantastic, as expected. As we wanted to do the big rides that we hadn’t done before, we went for these as opposed to the smaller rides.

Top Tips:
1. Aim to arrive for approx 9:30 to avoid lengthy traffic queues entering the site.
2. Express parking (£15) May be worth it if you want to get in to the park ASAP.
3. Pre-book tickets and ensure you have a barcode to avoid further queues when entering.
4. Use the Alton Towers app (its free) to see maps of the resort and current queue duration.

Thank JazzBal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I traveled to Alton towers with my family. We travelled for over two and a half hours and we're hoping for a great day out. When we got there the car park was packed with cars so we knew it was going to be busy. We were there for 5 hours and only got on 4 rides! The queues might only be 25 minutes long but in reality it takes far longer due to the amount of fast trackers!!
Also half of the main rides were closed due to the wether, which granted Alton towers can't help the weather but letting people queue for 40 mins to then say the ride is not running is just not acceptable.
The Customer service is very bad. Alton towers will do any thing for your money!
I would not waist your time on this place. You will get a better day out else where, it is not worth the money and time at Alton towers.

5  Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 1 week ago

Hi Ellie,

Thank you for taking the time to write your review regarding your visit to our Resort.

We're sad to see you have encountered issues during your previous visit to our Theme Park - please be assured this isn't our usual level of standard so we can only sincerely apologise for any and all issues.

All the best,

Alton Towers Resort

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Reviewed 2 weeks ago via mobile

Used the kelloggs offer (BOGOF) for each pair (there were 4 of us), this is a really good deal and getting the tickets was very straight forwards! We initially went to visit on opening weekend (17th march) but the rides were closed due to weather, so we went the following Sunday (25th) instead. The refillable drink cups (£7) are well worth the money.
A lot of rides closed temporarily during the day but reopened and we managed to get on the majority! You can’t fault the occasional ride closure- alton towers really do put safety first and during every closure they begin to send test trains out to check its safe!
Great day had by all, staff were great (carl on monorail especially!)
Cant wait to come again!

Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 1 week ago

Hi Emma,

Thank you for your magical five star review.

We're thrilled to see you had a great day with us, we love reading all types of feedback - however, positive ones are our favourite!

We hope to see you again soon.

Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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