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“Very disappointed and unimpressed”
Review of Alton Towers

Alton Towers
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US$ 54.33*
and up
Alton Towers Resort 2 Day Admission
Ranked #1 of 3 things to do in Alton
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Escape to the fantabulous world of the Alton Towers Resort - there's so much going on, the fun never stops! England's largest theme park offers 500 acres of attractions and rides the whole family can enjoy including X-Sector, Forbidden Valley, Dark Forest, Gloomy Wood, Katanga Canyon and CBeebies Land!
Reviewed 6 April 2018 via mobile

I traveled to Alton towers with my family. We travelled for over two and a half hours and we're hoping for a great day out. When we got there the car park was packed with cars so we knew it was going to be busy. We were there for 5 hours and only got on 4 rides! The queues might only be 25 minutes long but in reality it takes far longer due to the amount of fast trackers!!
Also half of the main rides were closed due to the wether, which granted Alton towers can't help the weather but letting people queue for 40 mins to then say the ride is not running is just not acceptable.
The Customer service is very bad. Alton towers will do any thing for your money!
I would not waist your time on this place. You will get a better day out else where, it is not worth the money and time at Alton towers.

5  Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 12 April 2018

Hi Ellie,

Thank you for taking the time to write your review regarding your visit to our Resort.

We're sad to see you have encountered issues during your previous visit to our Theme Park - please be assured this isn't our usual level of standard so we can only sincerely apologise for any and all issues.

All the best,

Alton Towers Resort

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Reviews (15,532)
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"theme park"
in 1,579 reviews
"cbeebies land"
in 1,268 reviews
"fast track tickets"
in 297 reviews
"big rides"
in 928 reviews
"sky ride"
in 300 reviews
"sonic spinball"
in 198 reviews
"nemesis sub terra"
in 247 reviews
"queue times"
in 616 reviews
"ice age"
in 274 reviews
"runaway train"
in 195 reviews
"log flume"
in 448 reviews
"thorpe park"
in 299 reviews
"free tickets"
in 171 reviews
"merlin pass"
in 160 reviews
"end of the day"
in 330 reviews
"longest queue"
in 174 reviews
"main rides"
in 209 reviews
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1,635 - 1,639 of 15,532 reviews

Reviewed 6 April 2018 via mobile

Used the kelloggs offer (BOGOF) for each pair (there were 4 of us), this is a really good deal and getting the tickets was very straight forwards! We initially went to visit on opening weekend (17th march) but the rides were closed due to weather, so we went the following Sunday (25th) instead. The refillable drink cups (£7) are well worth the money.
A lot of rides closed temporarily during the day but reopened and we managed to get on the majority! You can’t fault the occasional ride closure- alton towers really do put safety first and during every closure they begin to send test trains out to check its safe!
Great day had by all, staff were great (carl on monorail especially!)
Cant wait to come again!

Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 12 April 2018

Hi Emma,

Thank you for your magical five star review.

We're thrilled to see you had a great day with us, we love reading all types of feedback - however, positive ones are our favourite!

We hope to see you again soon.

Alton Towers Resort

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Reviewed 6 April 2018 via mobile

Never have I felt so completely undervalued and ripped off, as I have during a two day stay at Alton towers.
The ‘service ‘ received is a complete joke, examples:
1. Early entry not true, you wait in line with everyone else, once inside, the rides were closed, the sign stated open at 11am.
Pinball wizard ride, broken, no time for opening.
River raft ride on rapids, closed, no time for opening.
2. Queued for 120 minutes for wicker man in pouring rain, no shelter, no loos whilst waiting , when on ride it broke down.
3. Waited 110 minutes for pinball wizard, no information, then it broke down again.
4. Not enough seats to sit and eat your food.
5. Not enough toilet s.
6. Not enough staff to offer advice or guidance.
The most galling experience was patiently waiting in line only to watch fast track entrants walk to front of the line .
The dynamics are all about getting as much money as possible from us mugs who believe we will experience a good time. No crowd control means you may only get on a maximum of three rides all day !!!

Don’t waste your money or time with Alton Towers, save up and visit America.

Very disappointed and will not waste my time and money on this rip off organisation.

8  Thank bluebook16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 12 April 2018

Hi BlueBook16,

Thank you for taking the time to write your review regarding your recent visit to our Resort.

Please accept our apologies for the variety of issues you encountered during your visit to the Theme Park, as a Resort this is not our usual level of standard - Should you wish to address this further with us, please email gs.feedback@alton-towers.com

All the best,

Alton Towers Resort

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Reviewed 6 April 2018 via mobile

If you like queuing to get in, then queuing to park, then a 45 min walk to the entrance, then queuing to enter for anything up to 2 hours, followed by approximately 1 - 2 hours queuing for each ride then this is the place for you. Absolutely outrageously poor service. If you try to get onto the wicker man opened in 2018 I suspect you will die of old age before getting anywhere near the front of the queue. Everything is overpriced, except the al a carte restaurant, which was reasonable.

9  Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 12 April 2018

Hi Bill,

Thank you for taking the time to write your review regarding your visit to our Resort.

I can see your visit was disrupted by queues, we'd like to apologise for this and the inconvenience it has caused.

We're glad to see you thought our Al a carte restaurant was reasonably priced, however disappointed you found the rest of the Resort to be overpriced.

Thanks once again for your feedback.

Alton Towers Resort.

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Reviewed 6 April 2018

It seems that the new "Fastpasses" (singular, Bronze, Silver, Gold, Platinum), are affecting the stated queue times for each ride by Alton Towers. Whether it is stated by sign posts in the queue, digitally or on a Alton Towers App for a map on your mobile phone. The simple truth is, is that it is guess work, because no one can tell how many fast passers are going to want to ride that ride whilst you are waiting in a queue.
This, is causing various problems and could be seen as a health and safety issue. People will come to realise that wasting time in queues is not value for money and that entertainment can be found for better value elsewhere.

5  Thank Itaintalfhotmumagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear itaintalfhotmumagain,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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