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“Lovely accommodation -great for exploring Exmoor”
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Very good
3 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Wheddon Cross, Exmoor National Park, England

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Phil H
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"Moor"experience, less control please”
Reviewed 15 November 2016 for a stay in November 2016

We stayed for a Saturday and Sunday night, short break in mid-November.
The Ballroom has plenty of potential, as do the relatively new owners. There is no doubting the sublime setting. With stunning views, peace and tranquility abound, which was a primary reason for booking.
Effort has obviously been made to make this a comfortable getaway. A Laura Ashley mattress in the main bedroom was incredibly comfortable and money well spent. Bedding was also of a high quality, expected at this price point but welcome nonetheless. Furniture was dated but fitting for the character of the property. Kitchen facilities were adequate, with all the appliances you could want except a dishwasher, which would be useful for longer/family stays due to the small sink. Space might be a limiting factor though as this is only designated by the owners as a kitchenette. Units and worktops were fine for the space on offer but not of particularly high quality.
Cleanliness was good overall, although the oven hob was not particularly wonderful. We have stayed in many cleaner places but this one was NOT dirty. A bit more attention to small details is important at this price level and a professional cleaning company could help attain this. It would then be much easier to maintain for longer by the owners.
There are things that, in our opinion, need to be addressed quickly;
1) HEATING: We applaud the use of a biomass system. However, the radiators never got above cool. No thermostats were available for us centrally or on the radiators themselves. You have to ask the owners if you want it hotter/colder. Also, the default is for the heating to go off at night. We were asked if we wanted it on all night and the owners were surprised when we said, "Yes,please". Apparently, we were the first to ever request this! Now, we don't want to have to ask "permission" to change temperatures when we're away to relax for a few days but there is currently no choice in the matter.
On our first morning we had no hot water and had to have a cold bath. Apparently the "system" had tripped out. The owners had gone to attend a Remembrance Service (credit to them) and so weren't on site to sort the problem. OK, things go wrong but after having to sleep in clothes due to the heating being so inadequate on the first night, we weren't overly impressed.

2) OPEN FIRE: As stated, a basket of logs and some kindling is provided. Be prepared to pay £5 per basket of logs if you want more. We used 4 baskets during our short stay...be aware. In our opinion, this should be done on an honesty system, given the clientele likely to stay here. Furthermore, you can't help yourself...you have to ask! Really? I'm grown up enough to put a few logs in a basket and don't want to have to deal with the owners unless there's a problem. We have nothing against the owners, they're very nice people. It
all just felt a little too controlled.
One of the reasons we used so many logs was that the door to the sitting room wouldn't shut because it had warped so badly. A gap of around 4 inches let a dreadful draft through and as already stated, it was cold throughout the apartment. We had to move the sofa towards the fire to avoid this draft and keep warm.
On leaving, I went to settle up for the logs we'd used, expecting the charge to be waived as a result of our experiences but was asked for £5. I smiled and paid but was not impressed.
3)BITS and BOBS: Half a toilet roll on the holder with no replacement seemed miserly. Towels were from John Lewis but rough to the touch. A bit more fabric softener might not go amiss.

Overall, this property did not meet our expectations given the high end price charged to stay here.
There is certainly potential to make it a very pleasant short break/holiday destination. At the moment prices should be reduced given the unfinished condition of what should be higher end accommodation. We do appreciate that it is a work-in-progress but feel that it should be made more transparent that it is by no means the finished article. More realistic pricing would go some way to making that clearer to potential guests.
We have rated this a 3 out of 5, primarily because it's better than a 2 but really it isn't up to a 3 just yet if we're being totally accurate.
Hopefully this review will not be seen as a slating of this property. There are things that aren't up to standard at the moment and the owners, who obviously don't have a wealth of experience in hospitality, are still learning how to deal with people who can be fussy and demanding at this end of the market and who won't necessarily want to spend their time away discussing problems with owners.
We wish the owners all the best in their venture and genuinely hope to read many more positive reviews about The Ballroom in the future.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Nov 2016
A note from the owners: Thank you for taking the time to write this review and giving us your feedback, which we will certainly take into consideration as we develop our cottages' facilities. We were sorry for the loss of hot water on the Sunday morning, but I am pleased to report that we were able to get it back up to temperature a short time after we were first alerted to the problem. We agree that the Biomass system is not the most flexible to control and we will certainly investigate means to make it more user friendly for our guests. Thank you again for your comments and goodwill.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyn567
Oxfordshire, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely accommodation -great for exploring Exmoor”
Reviewed 25 July 2016 for a stay in July 2016

I stayed here with my husband and two children for a few days at the start of the school holidays. The house is lovely and clean and a good space for families. My children loved being able to roam in the field behind the house. We found it easy to get to the coast and to visit other attractions in the area, including Dunster Castle. A car is a must though to get around the area. The owners were very welcoming and we appreciated the teabags and fresh milk on arrival. All in all a wonderful place to spend a holiday!

Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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