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Reviewed 15 July 2017 via mobile

Such a disappointment, we had booked the battleborough for our end of term staff party, we had approx 60 people there and we were informed prior to attending that when our gathering had finished at 12 we could continue in the bar area, we were asked to leave by 11.15! The buffet was nothing short of appalling resulting in 95% of us having to go home and eat. The building is tired and the decor is dated. The only positive were the 2 members of female staff who worked the bar, they were great.

Stayed: July 2017, travelled on business
4  Thank Thruppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

We went here for Sunday lunch it was excellent loads of vegetables to choose from and 3 meats. Staff were ferry friendly. We sat in the conservatory which made it very light and airy.
Easy parking outside the hotel

  • Stayed: July 2017, travelled with family
    • Value
    • Service
Thank 500sheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

I booked three days at the hotel at the start of June, only to receive a phone call 4 days before the booking to say that my stay had been cancelled.

When questioned, it has been cancelled due to 'electrical work'.

As the booking was for the wife's birthday, i have had to make alternative arrangements, which due to the late notification has cost in the region of an additional £100.

I have contacted the hotel a number of times to discuss reimbursement for my loss, and either have been fobbed off with 'sorry i cant do anything' or 'i'll get the manager to call you back'. I'm still waiting three days later - appalling customer service in our opinion.

If the cancellation would have been the other way round, i'm sure that we would have incurred a cancellation charge - but they expect us to shrug our shoulders and accept it.

Absolutely disgusting, will not be booking ever again

Stayed: July 2017, travelled as a couple
4  Thank stevesaddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2017 via mobile

Was so looking forward to a staff party here. With around 60 attendees, there was an inadequate buffet offering an extremely limited range of items and very little of it.

We were aware that at 23:00 we would have to leave the function room, but were told we would be able to use the bar. Sadly, after 15 minutes we were told that we would need to get our drinks because they were going to be closing the bar as they had things to do.

The majority of the staff were unfriendly and unhelpful, and certainly did not provide service with a smile.

In short, we were given an overpriced sub-standard evening.

I will not be coming back.

Stayed: July 2017, travelled on business
4  Thank Ollie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Me and my wife got married here on the 1st July 2017. (Including the ceremony) We were both so overwhelmed and impressed with everything from start to finish. Vincent. Angela. Cj. Ben. And the whole team were incredible. The organisation down to the very last detail were perfect and we had the most amazing day and night of our lives. The gardens are so beautiful, perfect for photos and of course our beautiful outdoor ceremony. Food was great and drinks were very reasonably priced. Our honeymoon suite was huge and everyone had a great time. Also the breakfast was perfect too. Would highly recommend this stunning venue to anyone. A massive thank you to all of you for making our big day so perfect and special. Lots of love from the new Mr and Mrs Perry xxx

Stayed: July 2017, travelled with family
Thank luke p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent J, Manager at Battleborough Grange Country Hotel & Restaurant, responded to this reviewResponded 7 July 2017

Hello, Mr & Mrs Perry.
Many thanks for your lovely review, and, yes, it was a magical day.
I'll pass your comments on to the team.
We wish you both the very best for the future.
Vince.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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