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Reviewed 9 August 2017

We stayed the weekend of 4/5 August. Maybe the weekends are not representative of your 'normal' service, but we found it distinctly lacking.
The room was clean and comfortable but it was noticeable that you are not concerned about guest safety as there was no fire precaution notice displayed! Illegal? Also no information whatsoever, e.g. meal times, wifi access, getting in late at night etc.
We were not given any information on arrival about meals and late access in particular. Just shown to a room and given a key. All rather casual.
Looked around for the advertised restaurant and on enquiring just received a non-committal reply. No one seen eating so we crossed that off our list. Banner outside says a new menu - what/where?
Breakfast! Let me say straightaway that cooked food was very good - when it arrived! Service was poor/very poor. Guests had to ask for top ups of juice, butter, coffee, cups & saucers etc. Waitress took no interest in the food bar and walked off empty handed when she could have replenished the bar. Kitchen took an absolute age to produce meals - e.g. no food coming out for a good 20 minutes!
Establishment needs a manager, and seven days a week, and staff training. Also a complete make over of premises.
Avoid this establishment.

Room Tip: Avoid hotel
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

One night stay while on business and what a secret gem.
New manager was on her second day in the business and was the ideal host. Rooms were comfortable and clean. Breakfast was good. All in all, really good value for money. Worth a re-visit if you have been before as I think it is going places.

Room Tip: Back of the hotel is away from main square and buses. However, I did see the Court Room which is spectacular!
  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank swfc1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017

We stopped at The Crown for one night and will never bother again.
The room was clean and the bed was comfy, but there were watermarks on the walls, half the bulbs weren't working in the room, the Windows were dirty and they didn't open properly.
The pub itself had no real ale that was drinkable.
The breakfast was interesting too.......there were no cups available and we had to ask for them, only to be told that they were just washing them! The coffee ran out twice, the "fresh fruit" available was a couple of apples and oranges, people were having to ask for butter and glasses for the juice, the tables hadn't been cleared and when the breakfast came out it wasn't great.
All in all, we spent over £100 on the room and it was awful!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank NatB001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

We have used this hotel fairly often over the last 18 months, but unfortunately it is getting more run down and slapdash with every visit. The dining room at breakfast needs to be someone's responsibility so that you don't have to ask for cutlery, hot water,juice etc. Several of the items on the continental menu are not provided so why have a menu. Also, someone needs to clear tables. The dining room was untidy this morning.
Apparently yet it another change of management is imminent,but whether this will make a difference is open to question.
I think the £93 pounds paid for this room for one night is excessive,
I am attaching a photo of the shower, which is the main reason we won't be staying again.

Stayed: August 2017, travelled with family
2  Thank tinkerbell012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017

We recently went to the Crown with family for Sunday lunch. Initially the barmaid was more interested in talking with the locals than serving us. The meats and selection of vegetables were very good. However, my husband had asked for a pint of Doom Bar, drank about a quarter and then said that it did not taste right, it had a most peculiar tang. He duly took it back to the bar and explained. The barmaid said nothing and charged him full price for a replacement pint of cider. Again, when going to pay for our lunch, the barmaid was most disinterested in taking our money. Although the food was good, the service certainly left a lot to be desired. A few hours later and all of the next day my husband had a dreadful upset stomach and couldn't stray far from the toilet. As we had all eaten exactly the same food, I can only assume that the cause was the Doom Bar and the pipes needed cleaning - perhaps they receive as little attention as their customers. We shall certainly not be returning.

  • Stayed: July 2017, travelled with family
    • Service
1  Thank tilly738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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