Last year I stayed here with a group and the card key mechanism on the door of one of our rooms broke and we were locked out of our room for an hour & a half... we were on a really tight schedule that day and the manager was well aware but did virtually nothing to help us, until eventually the kids who were in that room got so fed up of waiting that they decided to break the door in to get their belongings and leave. I stayed there again with a group last night and they now have signs all over the hotel saying its completely a non-smoking hotel now even though the corridors still smell of cigarette smoke a bit, but after an hour or so one of my clients comes to me and says that someone appears to have placed a sock over the smoke detector in the room... she also found cigarette butts outside the window. She told the receptionist who didn't understand as the receptionist barely spoke English so I spoke to the manager and he told me "it's impossible... housekeeping would have seen it as they cleaned the room today"... I went to the room and brought him the sock in question... in the meantime he appeared to have run away.
It's a shame because it's a really nice hotel, the staff are friendly, the rooms are great and the food is good... they've just got it really wrong... I really hope that other guests don't get treated like we did.
- Official Description (provided by the hotel):
- Ibis Hotel & Restaurant Rugby East is just off the M1 motorway, with good access to the M6 and the region’s major road network, the Ibis Rugby East offers free parking and en suite rooms at great-value rates. Just a few hundred meters from junction 18 of the M1, the Ibis Rugby East has a convenient location, whether you are visiting Rugby on business or exploring the area as a tourist. The hotel’s excellent access to the M40, the M69, the M42, the A14, the A5 and A45 means that all that the region has to offer is within easy reach. All of the en suite rooms have tea/coffee making facilities and wireless internet access available throughout the Hotel FREE off charge. ... more less
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- Also Known As:
- Ibis Rugby East Hotel Crick