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“Christmas Stay 2011”

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Best Western Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Certificate of Excellence
Reviewed 6 February 2012

We have been to this hotel before and had no reluctance in returning .We are glad we did as we had an excellent stay which was down primarily to manager Ken Hardy and all his staff providing a high level of friendly and efficient service.Clearly much effort went in to ensure guests felt comfortable and happy during their stay. Food quality was extremely good and is served in pleasant dining surroundings.Although they are a little more expensive we prefer the larger rooms on the far side of the hotel.In short a comfortable well managed hotel.

  • Stayed: December 2011, travelled as a couple
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1  Thank Roghart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 9 February 2012

Dear RodgerT

It was a pleasure having you join us for the Festive celebrations this year and indeed back to the Dower House.

Thank you very much for taking time to write about your stay. We are delighted to read that you thoroughly enjoyed your time with us.

From all of us here at The Dower House, Happy New Year and we very much look forward to the opportunity to welcome you back in the near future.

Yours sincerely


Ken Hardy
General Manager

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Reviews (648)
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538 - 542 of 648 reviews

Reviewed 10 January 2012

We have stayed at this hotel several times over New Year and have always been extremely satisfied with the overall ambience, the food and the excellent service from the management and the whole of the staff.
From the first welcome as we entered the hotel, to the final goodbye as we left, our time with Ken Hardy and his team was excellent. Along with the friends, who made up our party, we were made to feel totally at home at the Dower House.
"Feeling at home" is what sets the Dower House above other New Year breaks we have experienced in other hotels.

  • Stayed: December 2011, travelled with friends
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2  Thank keith t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 10 February 2012

Dear Keith t

It was a pleasure having you join us for the New Year celebrations again this year.

Thank you very much for taking time to write about your stay. We are delighted to read that you thoroughly enjoyed your time with us.

From all of us here at The Dower House, Happy New Year.

Yours sincerely


Ken Hardy
General Manager

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Reviewed 7 January 2012

This is the fourth time that my wife and I, who are one of nine couples who have been spending New Year together for over thirty years in various hotels up and down the country, have stayed at the Dower House.
As a rule we don't book the same venue in consecutive years but the manager, Ken Hardy, and his staff made our stay so enjoyable last year that we booked immediately for this year (2011/12)
Under his professional, high profile direction the whole operation seems to run extremely smoothly.The staff are all very pleasant, helpful and attentive without being overbearing.
Attention to details like mulled wine and biscuits on arrival, Afternoon tea on New Years Eve and a Champagne Reception in the evening are what makes this hotel stand out from the competition.
The meals are all cooked to a very high standard and offer a comprehensive choice.
The New Years Eve celebration was well organised although the music the disco played seemed sometimes a little out of step with the mainly middle-aged crowd.
Our one reservation was that our bedroom/shower room was rather small but this seemed a price worth paying for an excellent three days.

  • Stayed: December 2011, travelled with friends
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1  Thank j8rma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 9 February 2012

Dear J8rma

It is always a pleasure to welcome your party to the Dower House.

Thank you for staying with us and thank you for your kind comments, I have passed them to the whole team.

I know you have booked with our sister hotel this year and I am sure you will have just as much fun and enjoyment. I do hope we will have the opportunity to welcoming you back soon

Kind regards

Ken Hardy
General Manager

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Reviewed 28 December 2011

Myself my partner and our toddler stayed here on boxing day, we come to knaresborough and Harrogate alot but we were looking fir health spa facilities to make a relaxing break away and be able to take our little girl swimming.
The hotel is beautiful from the outside with ample on site parking, we were greeted by the hotel manager who got a member of staff to carry our bags to our room. The room was spacious with giant bed and cot provided. we headed straight for the pool and was greeted by a very helpful member of staff who handed us towels and showed us round. We enjoyed the pool,jaquizzi, footspa and adventure shower. We werebooked in for the jazz evening with 4 course meal in which we were again greeted by the manager who explained we'd get our free drinks and allbe seated together. Our daughter was the only child at the meal infact I think in the whole hotel but she was embraced and very much looked after and made a fuss of. She was given an option of having whatever she wanted cooked, and a huge bowl of ice cream, balloons and the staff especially the manager made sure she was happy through out..she loved the jazz singer too and danced all night. The food was gorgeous and the staff were excellent.
Due to the over indulgence of icecteam our daughter was sick on a duvet in the bedroom we told the staff and they reassured us it was ok and not to worry.
Breakfast was delicious lots of choice and great service.
We thoroughly enjoyed our stay and I'm trying to persude my other half to book our wedding here!!!!
Well definately be back

  • Stayed: December 2011
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3  Thank Bella2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 9 February 2012

Dear Bella

We are delighted you joined us over the festive period and do hope that my over indulgence of the ice cream has not caused any recurring problems. It is always a pleasure when guests leave happy and we very much look forward to the opportunity to welcome you all back in the near future, and maybe we can get that wedding booked.

Thank you again for your kind comments I have passed on to the whole team.

Yours sincerely,


Ken Hardy
General Manager

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Reviewed 24 December 2011

This was the third year that we have held our Xmas Lunch at the Dower House in the Nidderdale Room. The reason we keep returning is because of the personal attention we receive, the suitability of the room, the excellent food and the reasonable cost for a very satisfying event. After booking the room, I have nothing to worry about as it all appears according to our needs on the day of the lunch.

  • Stayed: December 2011, travelled with friends
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1  Thank Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this reviewResponded 9 February 2012

Dear Watkins

We are all delighted you enjoyed your Christmas Lunch again this year. It is always a pleasure to welcome back regulars to the hotel.

I have passed your kind comments onto all the staff.

We look forward to welcoming you back soon.

Yours sincerely

Ken Hardy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Dower House Hotel & Spa

Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range: ₹ 5,935 - ₹ 10,474 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
Dower House & Spa is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out. Award winning Storm Restaurant offers a seasonally changing menu and daily specials that you can enjoy overlooking the terrace gardens. You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins. ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western

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