Absolutely awful is the only 2 words I can say! After arriving in the rain at the main reception to check in to be told they had moved check in to the ‘pic n paint’ building we then loaded the children in the car for another tour round the caravan site before actually finding the building, which was in fact a play area with a pop up check in desk .. so as you can imagine rain , wet kids and annoyed parents that have had to traipse round just to check in!! Not best start to our easter holiday. No leaflets to let you know what entertainment was on that night in fact all that was left out where Sunday’s leaflets which was the day before.
We also had issues with underage drinkers making noise and being very antisocial behind the back of our caravan two nights in a row to also wake up to the fact we had no heating or how water to then find out our GAS BOTTLE has been tampered with! With three children in our caravan I find his absolutely outrageous as anything could have happened .. the parks response to the underage drinking and tampering with our gas was we can’t control other holiday makers and I’m sure your children wouldn’t have been at any harm. Victoria the holiday experience manager couldn’t have been less interested if she tried! The staff have such a laid back can’t be bothered attitude it’s insulting to people that have spent well earned money to holiday there! If it wasn’t for our three children begging to stay we would of packed up and came home on Tuesday morning as it hasn’t been a holiday it’s been a nightmare, we usually go to a haven site atleast once a year aswell as an abroad holiday as the kids loveba caravan but we WILL NEVER be returning to the blue dolphin.
I am also going to take it further as the whole response to any of our problems wasn’t dealt with correctly .
AVOID AVOID AVOID

I am currently sat freezing in Ash Close. Pitch 62 because the central heating has gone off, we were not given enough gas for our short 4 night trip.

Its half 11 at night, I called the 24 hour number an hour and a half ago and I am still sat in the cold.

When we arrived it took around an hour to check in because the site are just not organised enough.

The entire site is ridiculously waterlogged, I have already ruined a new pair of shoes here because the drainage is so poor.

When I first entered the caravan it was freezing cold and the electrics were not working, this was sorted ok.

I have since come across cash machines not working, the gents bathroom in the Brigg House has been out of order all week, bathrooms out of order at the swimming pool and everything costs a fortune.

We upgraded from a standard van for this absolute shambles.

We visited the Blue Dolphin from Monday 26th - Friday 30th March as part of a group and we had a wonderful week.

The site is small but we found it well kept, clean and friendly. There was plenty of entertainment for the children in our group but we mainly used the site as a base for exploring nearby towns such as Filey, Scarborough and Whitby.

We spent the evening with The Seaside Sqaud and the entertainers were very good with the children. Numerous Anxious the Elephant teddies were purchased by our group!

The caravan was clean and modern but cold during the night! To be fair it was a cold week and we had a couple of frosty mornings but the caravan soon warmed up when we put the gas heater on.

Any minor issues (the ignition on the gas fire wasn't working upon arrival) were addressed quickly and the staff all around the site were friendly and helpful.

My only minor issues were the temperature in the pool and the mud around the caravans. I took my daughters swimming and they enjoyed it but I decided to get out of the pool when I noticed my two year old daughter's lips turning blue! It was then very cold in the changing room area which made my children (and myself) shiver.

We were fortunate in that we had a paved area outside our caravan but we noticed a lot of caravans didn't seem to have a path leading up to them. Many of the paths we did see were flooded and muddy. Again, the wet weather is out of Haven's control but I would have been annoyed at having to trapse through mud and puddles to get in and out of my caravan.

All in all we had a great stay and we will be returning at some point in the future but in the summer when the weather will hopefully be better.