I cannot actually review this accommodation as we did not see it. Unfortunately, it was not available when we arrived as we were told on the doorstep that one of the two rooms booked had subsequently been let to someone else. This was despite having been booked 3 months in advance, paid for in full, and confirmed by both the owner and HolidayLettings. My birthday celebration had been ruined. We waited on the beach while the owner attempted to find us something else comparable (he said he was an estate agent and had lots of contacts with cottages nearby). A phone call from him later offered a room in a hotel next door, plus one of the original rooms booked. But, as two single women, we didn't want to be in separate accommodation so refused the offer. We had to sit on the beach for 4 hours until my birthday lunch and drink had worn off and made it safe and legal to drive back home. We also had to cancel dinner booked at the Oyster Company as I felt it unreasonable to be driving home very late at night and I wouldn't have been able to drink, our main reason for booking local rooms for the night.
At first, we were offered the original rooms booked on an alternative date of our choice (presumably only if available), by the owner, as free compensation but this was later withdrawn when I asked about compensation for travelling costs (petrol, Dartford Crossing etc). His response text was "don't push it". Tripadvisor will only refund the money paid out for the booking, saying they are only the 'advertising platform' and aren't liable for any compensation or extra costs.
From the outside, there was a lot of scaffolding around as a new development seemed to be going on adjacent to the accommodation and the entrance was seriously affected. I imagine there is a lot of building work/noise on weekdays.
The whole experience has been very disappointing and stressful. I remain out of pocket and missed out on a long-planned birthday celebration. I feel both the owner and Tripadvisor have been negligent in their roles and responses.
We had a great time and Rory was able to accommodate our son with a bed in the room for our last minute half-term trip. The room was lovely, Rory was very helpful and the location was a very short walk right to the beach. We would definitely recommend it to anyone else.
Perfect location for a stay in Whitstable-beach on the doorstep and shops and attractions in easy walking distance. The accommodation is a delight - lovely, individually decorated rooms with everything provided to make a stay there really comfortable. the owner, Rory, was really helpful and easy to communicate with. Made it all very easy for us. Would definitely stay there again.
Me and my family had a great couple of days here. Great location, room was perfect and fitted both our 5 year and 1year old. Rory was really helpful and accommodating with all our needs. Would definitely stay there again.
Just a great little place by the sea. Very convenient for the beach, Oysters and fish & chips. Nuff said.