I would rate this hotel a 3 normally, however, the staff are fantastic and for that alone it deserves a 4. The lady on Reception was so helpful and friendly. Nothing was too much trouble and she went out of her way to be helpful. The food was nice too and I liked the water and coffee machine. The downstairs restaurant and bar area was nicely decorated. The only thing that let the hotel down was that the bedroom decor was a bit shabby. The room was clean and big and the bed was comfortable. A fair price for what you get.

Arriving from Scotland for a wedding and there is nothing Michelle couldn't sort for us , on arrival we were met by Kay who was also just outstanding , kind , welcoming friendly and great with our two kids , the service provided was just amazing , everyone in the team knew how to make the stay easy and comforting , I would % 110 stay here again . Thankyou

I had a booking in another hotel in Gravesend, which unfortunately was not as expected. I called Kay at the Best Western and from the initial call to check out- Kay & the team at the manor hotel were absolutely brilliant. We had 4 rooms ready within an hour, we felt relieved to arrive to a secure facility (resident only access), private free parking and welcoming accommodation. The offering of food & drinks were great and we relaxed in comfortable seating/dining areas with the group of friends we visited with. I cannot rate this place enough, the rooms we stayed in were clean, comfortable, spacious and modern I personally could not have asked for more. We booked a family room/ triple there was more than enough room for 3 and good storage. All rooms on the ground floor where we stayed were lovely. I will recommend to you & others