Having arrived at this hotel we found straight away we had a issue with our booking that was our fault.
Very quickly the staff member on duty sorted it out for us
The staff were amazing and helpful, the hotel could use a coat of paint and new carpets
Booking.com
Taking safety measures
Booking.com
Booking.com
We have been coming to this hotel since day one, our first trip was December 20th 2015, and we stayed for 3 nights, every year we have stayed since and we can say that the only thing that has changed for the worse is the carpets, and everything else is getting better!
The customer service is second to none, the staff go out of their way to help.
We are coming back iagain in September, and we are lookign forward to it
It was a great place to stay I had a great view from my room all the staff was there to help me with anything I needed i didn’t know anyone or anywhere there as it was my first visit but the staff helped direct me to good places to go and see the views I will definitely be going back and staying here again
Having stayed at this hotel for many years, it feels as though it has been ignored by the company and has been left to fend for itself.
Case in point, the carpets, they need changing desperately, and give a very poor first impression.
It is a very convienant location and serves the purpose needed.
The staff make this place what it is, and they are a credit to the company.
We only wanted a place to sleep as we were out all day every day seeing everything we could during our long weekend. The price was excellent. The staff were very pleasant and good at their jobs, the room was basic but just what we needed and the hotel was walking distance (for us) from Ryde Pier station, bus station, shops, restaurants, cafes etc so it was perfect in that respect. A few less other guests who were rude would have been nice, but that's nothing to do with Travelodge haha.
I contacted the Hotel before I stayed and Adam was very helpful and booked us room 205 .
This looks down the High street to the sea and is very pleasant.
Room warm and clean-shower powerful and hot.
All staff cheerful and easy to engage with- free parking outside the Hotel or just opposite after 1700 hrs until 0900hrs.
All in all an excellent Hotel but the staff make it a very good experience.
