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All reviewswalk in wardrobeafternoon teaturn down servicefive star hotelriver viewcar parkrooms are largebirthday treathuge bedfantastic hotelsuperior roomfloor to ceiling windowsmini barfantastic staycity centrehotel barbars and restaurants
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Reviewed 22 April 2016

This hotel is right in the heart of Manchester great location for bars and restaurants.The staff were extremely nice. The reception staff were courteous and efficient.The rooms were large and fair size bathroom.The television in the room had Sky tv with sports package.There was a super king size bed, two chairs and a lounger.Fresh bottled water every day placed next to your bed.Breakfast had everything you would want.If i was going back to the city i certainly would not hesitate staying here again.

  • Stayed: April 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianEllis, General Manager at The Lowry Hotel, responded to this reviewResponded 30 April 2016

Dear Robert J

Thank you for your positive trip advisor review. We were pleased that you enjoyed the comfortable and spacious accommodation and the services of the Hotel. We also appreciate your kind comments about the friendly and warm hospitality from our team. We hope that there will be many more occasions for the Hotel to be of service in the future

Adrian Ellis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2016 via mobile

Stayed here overnight with a friend last year. Reception staff and valet very warm and welcoming, lovely hotel. Room very spacious, quiet and comfortable. We went for cocktails in the terrace and sadly were left waiting for a loooooong time, after being told to take a seat we still had to go and find someone to take our order! Then wait again to order our food, which was very overpriced for what we received. Think they had new staff on that day or that's what I'm hoping as service let this place down immensely.
Such a shame as first impressions last and once past reception the place is let down by the staff.

Stayed: May 2015, travelled with friends
Thank WirralJaney40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianEllis, General Manager at The Lowry Hotel, responded to this reviewResponded 30 April 2016

Dear WirralJaney40

Thank you for your constructive feedback following a recent stay at the Hotel. We were pleased that you enjoyed the accommodation and found our Front Desk staff warm and welcoming. However I was very concerned to read your comments regarding the wait for cocktails and food on our Terrace area. We will certainly ensure a more consistent approach here for the future and hope that on subsequent visits to the Hotel you will enjoy our usual high standards of service and attention. Thank you for taking the time to provide this valuable feedback

Adrian Ellis
General Manager

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Reviewed 20 April 2016

Spent one night in Manchester on the way to Lancaster. After coming off an international flight wanted something comfortable and centrally located. Could not have picked a better place. Lowry is a beautiful place with very comfortable rooms and wonderful views. Walked to central shopping area (5 minutes) and China town as well.

  • Stayed: April 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank IraW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianEllis, General Manager at The Lowry Hotel, responded to this reviewResponded 30 April 2016

Dear IraW_11

Thank you for your recent trip advisor review. It was good to hear you enjoyed the accommodation and facilities at the Hotel. We were pleased you enjoyed our central location and hopefully there will be many more occasions for you to visit the Hotel in the future. We would encourage you to continue checking our website for the very best offers and promotions

Adrian Ellis
General Manager

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Reviewed 20 April 2016 via mobile

Beautiful hotel and rooms. Staff outstanding, absolute credit to the company! Loved coming back at the end of a wonderful evening to the room and bed being prepared for us. Highly recommend this hotel.

Stayed: February 2016, travelled as a couple
Thank Naomi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianEllis, General Manager at The Lowry Hotel, responded to this reviewResponded 30 April 2016

Dear Naomi W

Thank you for your recent trip advisor review. We were pleased you like our recently refurbished rooms and found the hospitality provided by our team to be warm and friendly. Thank you for your recommendation for the Hotel and we hope to be of service again in the very near future

Adrian Ellis
General Manager

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Reviewed 20 April 2016

we have stayed before - the hotel is in a very good position in the town centre and we were happy to go again. This time the room heating was not working but we had unpacked as it was not obvious at first. The management did everything possible to rectify this and moved us to an enormous suite on the same floor . We were only booked for one night and we did not want to move the unpacked articles so we also kept the original room. In addition they cancelled the surcharge we were to pay for a river view room. The attention and help we received could not have been better.

Room Tip: view facing the river - can't believe that one is in the centre of Manchester
  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sandra p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdrianEllis, General Manager at The Lowry Hotel, responded to this reviewResponded 30 April 2016

Dear sandra p

Thank you for your kind feedback and comments following a recent stay at the Hotel. We were pleased you enjoyed the accommodation and our convenient location close to the many attractions in the city. We were sorry that there were problems with the heating in your room but pleased our team were quick to remedy the situation. Hopefully there will be many more times to welcome you back again in the near future

Adrian Ellis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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