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“Restaurant lets the hotel down ”

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Waltham Abbey Marriott Hotel
Ranked #2 of 2 Hotels in Waltham Abbey
Reviewed 7 August 2017 via mobile

Stayed here on the 12th July for my birthday. Had a great stay expect for our experience in the restaurant that evening. The bar staff are lovely and extremely helpful! Went to the restaurant in the afternoon to enquire about gluten free options (as a coeliac) and were given a few to only be told that evening when we sat down these weren't available with no apology or alternatives by the the lady who sat us down. (Clearly a manager)Thank you to our lovely young waitress who helped me with finding options that I could the eat. What let the hotel down was the chef who was extremely slow with our food- waited an hour for one course as our food was being done last to avoid cross contamination- we would have been fine with this had it been explained! Definitely needed more than one chef- or one with more than one speed.
Breakfast chef needs more knowledge on what food he is serving: asked if the sausages were gluten free and replied rather rudely saying of course not they are pork.
Apart from the restaurant the hotel is lovely.

Stayed: August 2017
Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M R, General Manager at Waltham Abbey Marriott Hotel, responded to this reviewResponded 8 August 2017

Dear Sophie B

Thank you for sharing your review with us here on Tripadvisor.

I am pleased to read that you overall had a great stay and found our hotel lovely and the staff in the main to be friendly and helpful.

I am sorry that your restaurant experience was slightly disappointing in regards to our coeliac options and the time it took to prepare the food ordered. I have shared your comments in regards to the slow service with my Headchef and furthermore together with our Restaurant Manager we have discussed possible improvements in regards to Dinner/Breakfast offerings when looking after our guests with particular allergies.

Thank you once again for your feedback and we hope to welcome you back to Waltham Abbey in the future.

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Reviews (753)
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24 - 28 of 753 reviews

Reviewed 5 August 2017 via mobile

Arrived late Sunday for our overnight stay so didn't get to use the facilities. Booked on Rewards loyalty points, representing a saving of over £70. Located right beside an M25 intersection, so convenient for transport links. Ample car park. King room was comfortable, with large flatscreen tv. Good bathroom with bidet and spa bath. The swimming pool looked great. Will surely return

Stayed: July 2017, travelled as a couple
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Deserved a one night break after daughter's wedding. This was just the ticket! Great room, superb evening meal and fab breakfast (with all the options!). Staff here are always exceptional. Just a few meters off the M25 with free parking. Perfect!

Stayed: July 2017, travelled as a couple
Thank MauriceIH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M R, General Manager at Waltham Abbey Marriott Hotel, responded to this reviewResponded 2 August 2017

Hi MauriceIH
Thank you for taking the time to review Waltham Abbey Marriott Hotel. We are delighted you had a great stay and enjoyed the famous Marriott breakfast. We hope to welcome you back soon.

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Reviewed 30 July 2017 via mobile

The hotel is beautiful great for parking, very family friendly as kids can use the leisure centre and you do not have to pay for overnight parking.....even if you came for an event. We had a great room being a family friendly place the beds were not sofa beds for the kids but very comfortable ones. Breakfast was lovely the staff are friendly and the set up was really nice.
From the reception to the leisure centre everything was perfect.

However, breakfast was do busy they asked us to eat in the bar area, foyer section. Bit uncomfortable with the kids.

Stayed: July 2017, travelled with family
Thank AMG247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M R, General Manager at Waltham Abbey Marriott Hotel, responded to this reviewResponded 31 July 2017

Hi AMG247
Thank you for taking the time to review Waltham Abbey Marriott Hotel. We are pleased you had a great stay and hope you will visit us again soon

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Reviewed 29 July 2017 via mobile

The Marriott hotel and spa was so accomodating for the hen-do party!

The rooms were lovely! We had 3 sharing so 2 double beds. Doors leading to an outside space - ideal for that weekend as it was so warm!

The spa was great for the day after to relax in the hot bath. We also tried out the bar food after and not forgetting the breakfast was delicious! Cannot daily this hotel. Well worth a visit if you're in the area!

Stayed: July 2017, travelled with friends
Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M R, General Manager at Waltham Abbey Marriott Hotel, responded to this reviewResponded 31 July 2017

Hi Samantha L
Thank you for taking the time to review Waltham Abbey Marriott Hotel. We are pleased you enjoyed your stay and we hope to welome you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waltham Abbey Marriott Hotel

Address: Old Shire Lane, Waltham Abbey EN9 3LX, England
Region: United Kingdom > England > Essex > Waltham Abbey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Waltham Abbey
Price Range: ₹ 6,313 - ₹ 11,194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waltham Abbey Marriott Hotel 4*
Number of rooms: 162
Official Description (provided by the hotel):
Discover a blend of relaxed elegance and modern convenience at the Waltham Abbey Marriott Hotel. Enjoy spacious accommodations, helpful amenities and easy accessibility to Essex and Central London. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Marriott, Agoda, Booking.com, Expedia and TripOnline SA so you can book your Waltham Abbey Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Waltham Abbey
Waltham Abbey Marriott Hotel Essex

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