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6 - 11 of 76 reviews
Reviewed 21 September 2017

Having broken my foot on arrival to the island of Crete, the hotel and all levels of staff could not have been more helpful. Helena the customer relations manager went out of her way to help us, organising for collection of prescriptions advising on rental of a wheelchair and supplying myself with crutches. Injury aside, clean well presented accommodation, grounds and pools. Set on a hillside down to the beach, the only drawback was the steps. The restaurant staff were very helpful, polite and well presented, food to please all palates. I will aim to return without injury.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with this hotel
Thank Q2239XZdeniseh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
repmgr, Reputation Manager at Aldemar Luxury Knossos Villas, responded to this reviewResponded 22 September 2017

Dear Q2239XZdeniseh,
let me thank you for taking time to post your review. We are more than pleased to know that our hotel and services exceeded your expectations and your appreciating comments fill us with pride. We all wish you to get well soon!




Kind regards,
Alina Tamarova
Reputation Manager
Aldemar Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Excellent warm welcoming staff, who always offered to help and assist wherever possible. Fantastic meals and food choice. Only downside was the night club that was closed. The beach party is a must to attend, excellent atmosphere, and easy to meet other guests in order to build new friendships. Would certainly recommend this resort and will be returning at some point in the future

  • Stayed: September 2017, travelled with family
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Review collected in partnership with this hotel
Thank N8409TAcarolineh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
repmgr, Reputation Manager at Aldemar Luxury Knossos Villas, responded to this reviewResponded 22 September 2017

Dear N8409TAcarolineh,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in our hotel in the near future.

Kind regards,
Alina Tamarova
Reputation Manager
Aldemar Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

We loved our stay here. We were upgraded on arrival and just wow. The villa was amazing and we had our private pool which suited is just fine. We loved the waves on the beach - provided so much entertainment. Just one thing - the main bar is table service and you had to wait a long time - sometimes up to 40 mins to get served. This was disappointing so we moved down to the beach bar and found this easily met our expectations.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
Thank heathercQ593QC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
repmgr, Reputation Manager at Aldemar Luxury Knossos Villas, responded to this reviewResponded 31 August 2017

Dear heathercQ593QC,
Thank you for your time dedicated to post this wonderful review. We are exceptionally delighted to hear that your stay with us was truly beyond expectations, from our staff that rendered impeccable service standards to your luxurious and exquisite abode. We hope to welcome you back soon.

Yours sincerely,
Tamarova Alina
Reputation Manager
Aldemar Resorts

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Reviewed 27 August 2017

Service was excellent, food very nice, family room perfect (first stay) villa even more amazing (second visit). Perfect for family fun and enjoying the sun. Swimmingpools and slide very cool. We want to visit again.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank _1irina81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
repmgr, Reputation Manager at Aldemar Luxury Knossos Villas, responded to this reviewResponded 29 August 2017

Dear _1irina81 ,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in our hotel in the near future.

Kind regards,
Alina Tamarova
Reputation Manager
Aldemar Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017

If you are looking for great service and an even better treatment go to Knossos Royal. The people are super friendly and very helpful at all times.
We as a family had a great time swimming in the many pools and getting the rest we look for on vacation.

  • Stayed: August 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank basman17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
repmgr, Reputation Manager at Aldemar Luxury Knossos Villas, responded to this reviewResponded 29 August 2017

Dear basman17,
Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in our hotel in the near future.

Kind regards,
Alina Tamarova
Reputation Manager
Aldemar Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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