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Reviewed 13 May 2022

Have just come back from a week here. The hotel itself is in a quiet area with of course stunning views and next to the sea,
We arrived late one night and on checking in was told a meal had been left in our room as the restaurant was closed by then, really lovely plates of cold meat and cheese and salad were in the fridge. Fruit and rolls were left wrapped on a table. No drink was left. There was a kettle and cups in the room but tea and coffee were never provided.
Breakfast and dinners in the dining room had lots of choice so I would have thought for even the pickiest person there was something they could eat.
The same gentleman that booked us into our room the first night seemed to be the manager as he was always there and always friendly and helpful. I found reception staff were very helpful too especially when I asked about taxis and buses.
The lovely young lady who cleaned our room was always cheerful and did a thorough job each day. It always amazes me how hard these people work, having been brought up myself in the hotel business I know how difficult it can be.
Masks were required to be worn inside areas. You could take them off when seated. This I think is a sensible idea. Hand gel was on every table and inside nearly every room. Overall a lovely friendly and clean place to stay.
I only have two minor complaints. One is that the not slip texture in the bath has worn down and taking a shower is slippery and I think dangerous. We were in room 732, incase it’s better in other rooms, and the beach that is supposed to be part of the hotel is mostly rocks which we already new before coming but was surprised when just after 5 one night when we just wanted to sit and enjoy the sound of the sea, I’d just sat on one of the sun beds and a man appeared out of nowhere to say I had to pay? I thought as this was part of the hotel it would have been free.
Forgot to say, the lady from the front sea are eating place also belonging to the hotel was also so sweet and helpful. She would see us walking over and preempted our coffee order,
So on the whole really lovely place, great people working there, but maybe bring some coffee or tea with you or buy in their shop. Watch out for the slippery shower and don’t sit on the beach sun beds unles you are staying for a few hours,

Room tip: Side rooms with sea view have less traffic/people walking past.
Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank T5987FVsallys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
pavlos pratsinakis, General Manager at Hersonissos Maris Hotel and Suites, responded to this reviewResponded 29 May 2022

Dear Guest,

Thank you for your feedback and your kind words. We are glad that we met your expectations during your stay at Hersonissos Maris Hotel, as we always do our best in order to provide an excellent stay to all our guests. 
We have carefully read your comments and we continue our efforts in order to improve our services, based also on the suggestions of our guests .
We really hope to have a chance to welcome you again at Hersonissos Maris in the near future and offer you our best services!

Best regards, 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2022 via mobile

Visit Krete first time choose hotel from internet...we book a mesonete suite.at Hotel Hersonissos Maris..we was very happy with the service and cleaning in our mesonete APOLLO was made everyday from. smile and kind lady.....and a very big thank you at flower designer. Was make a real art with flowers...and we made fotos to keep the memory back in our country....in general was a queit hotel..for as was good becouse we have our baby with us.....hope to come back again in mesonete APOLLO

Date of stay: April 2022
Trip type: Travelled with family
Thank Dreamer23082362874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
pavlos pratsinakis, General Manager at Hersonissos Maris Hotel and Suites, responded to this reviewResponded 1 May 2022

Dear Guests,
Thank you for taking the time to post a review on Trip Advisor and your nice words.
Nothing makes us happier than the great holiday experience of our guests at our hotel Hersonissos Maris.
Thank you and hope to have the pleasure of welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2021

We”ve just came back from our trip to Crete and I can’t wait to share me review about this amazing hotel with everyone.
We’ve been traveling with our 5 months son and I am truly happy that we’ve chosen Hersonissos Maris as our main place to stay.
Personnel was just amazing, ready to fulfil any of our requests- from a baby crib in the room to the late checkout. The cleaning is done every day, the lady who cleaned our room was extremely nice!
We liked the restaurant where they sense breakfasts and dinners a lot. It has nice little terrace overlooking the sea and pool. The breakfast was the same every morning but in 10 days we didn’t get bored, everything was fresh and tasty And dinner was always good too - plenty of choices, always fish and meat, seafood, fruits, veggies, veggies, deserts.
SPA was great too! Grateful to Selina for the back massage and especially thankful to Angela for making me less stress less mama :)

Few words about the location. This is the main reason why we’ve chosen this hotel is the location. Our baby doesn’t like long car rides and we wanted to stay somewhere near to the airport but in a beautiful quiet area. Also the hotel has nice territory with olive trees, it is not huge but enough to have a walk with a stroller. Also the hotel is just next to a road along nice little bays that is also pleasant to walk by.
Everything is nearby. Car rental, 2 nice restaurants, Lidl in 10 min walk and a small shop just on the right that has everything.
Lobby is very comfortable, my husband was working from there and WiFi was enough to do zoom calls.
Oh and we loved the Cup bar too! You can see great sunrises over there and the coffee is good too :)
The only thing to keep in mind if you plan you trip is that the hotel has many outdoor pools (shared and private) but they are not heated. We’ve been here in mid October and the weather weather was changing all the time so it was too cold to swim. The hotel has an indoor pool too but it was closed due to COVID-19 restrictions. However we managed to swim in the sea instead, the temperature of the water was 20 C, which was sometimes higher than the air :)
Thank you Hersonissos Maris! We hope to come back!

Date of stay: October 2021
Trip type: Travelled with family
Thank Q787UCirinaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
pavlos pratsinakis, General Manager at Hersonissos Maris Hotel and Suites, responded to this reviewResponded 28 October 2021

Dear Guests,

Thank you for spending your holiday at the Hersonissos Maris Hotel and for sharing your kind and detailed impressions on Tripadvisor.
Our team is more than happy to know that the Hotel exceeded your expectations, and encourages us to continue doing our best in order to provide an excellent stay to all our guests. 
We hope to have the pleasure to welcome you again in the near future at Hersonissos Maris Hotel.

With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2021 via mobile

For the holidays this year we had a suite reserved at hersonissos maris hotel and suites.We were very pleased with the room.It was very clean and every 3 days we had new flowers with different designs brought to us.Also all the covid 19 rules were always followed.
What we didnt like was the restaurant and the food was basic.Menu so simple and there was not enough personel to explain us the menu.So much work needed at that restaurant.There is missing a good manager there at the restaurant.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Gioia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
pavlos pratsinakis, General Manager at Hersonissos Maris Hotel and Suites, responded to this reviewResponded 28 October 2021

Dear Guests
Thank you very much for the time you dedicated to write this review regarding the holidays’ experience you had at the Hersonissos Maris Hotel. We would also like to thank you for the comments made, as we believe that this is the best way to improve even more our services and facilities. 
We are looking forward to welcoming you again in our Hotel and offer our best services!
Kind regards,

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Reviewed 26 September 2021

Great hotel next to the beach and at 1 km from the center of Hersonissos.
Perfect service from the reception until the rooms.
Great food: big choice at the breakfast as well as for the diner
Clean rooms
Friendly personel

Date of stay: September 2021
Review collected in partnership with this hotel
Thank adriaensens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
pavlos pratsinakis, General Manager at Hersonissos Maris Hotel and Suites, responded to this reviewResponded 28 September 2021

Dear Guest,

Thank you for your feedback and your kind words. We are glad that we met your expectations during your stay at Hersonissos Maris Hotel, as we always do our best in order to provide an excellent stay to all our guests. 

We will be happy to welcome you again in your next trip to Crete in Hersonissos Maris!
Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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