We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place” 4 of 5 bubbles
Review of Silva Beach

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Silva Beach
Ranked #24 of 179 Hotels in Hersonissos
Manchester, United Kingdom
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Nice place”
4 of 5 bubbles Reviewed 29 January 2012

Stayed in september - the weather was great. Easy to get sun loungers in the shade but a bit tricky if you want to bake in the sun. Russian guests are very Russian, as they are anywhere. The bars are busy but do swap to payment at 12 for the AI guests. Very lively bar across the road. Watch out for the touts. Much better bars towards the town. Just turn right out of the hotel and there are loads within 5-10 minutes walk. Rooms are small but comfortable and are built to look like a Greek village. Restaurant make blokes wear long trousers in the evening, but women can wear shorts and flip flops for some strange reason. I wore my one pair of jeans every night for the hour or so we were in there and swapped into shorts as soon as I'd eaten to go to the bar.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
25 Thank Brian85361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKonstantopoulou, Marketing department, Aquis Hotels and Resorts at Silva Beach, responded to this review, 9 March 2012
We would like to thank you for sharing with us your comments and your feedback! We are really glad that you enjoyed your stay with us. However, we would mainly like to emphasize on your points that could set the grounds for further discussion with regards to any future improvements of our facilities and services.

Certainly, in all of our resorts, we are privileged enough to welcome various different nationalities worldwide and this is also our purpose, to provide unique holiday experience to everyone and to share the Greek hospitality spirit. As we can sense from your writings, you were bothered by some behaviors. Certainly, we always advice all of our guests to behave properly within our promises in order to avoid any kind of annoyance to the rest of our guests. Moreover, after looking also into our files, we have not located any type of incident that was associated with behavioral disturbance. We always suggest to all of our guests to refer to our hotel management team, if they encounter any kind of problem or irritation as they can assist you immediately.

We certainly understand your point of view with regards to our dressing policy. However, in several occasions we confront difficulties in persuading some of our guests to comply. We always do our best in order all of our guests to understand the importance of our notice and we would also like to thank you for respecting our policy. From this year onwards we will certainly try to be more strict as we do not want our guests to feel that they are being treated uneven.

Once again we would like to thank you for your extensive feedback! We do really hope that we will have the chance to welcome you once again in one of our resorts in Crete, Corfu or Kos!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,530 reviews from our community

Traveller rating
    676
    535
    237
    63
    19
See reviews for
250
895
17
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Bruges, Belgium
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 21 December 2011

We arrived at 2 am in the morning and were greeted very friendly at this time of night. After filling in the paperwork for out 1 week half board stay, we were taken to our room what was on the site of the complex next to the unloading area and the street side.
Because of the late arrival we were given 2 sandwiches and a apple .
We paid extra to have a sea view and if you’re standing up the wall of the terrace you can see a small section of the sea..
The first morning we were woken up at 6 by the garbage collector and a hour later by the delivery men and their lorry’s .
The restaurant had a in-and outside ( covered by a roof ) are and was large enough to hold all guests we thought. At breakfast you can wear what you want, but at evening dinner long trousers for men are needed, you don’t get in with your shorts. Woman can were the tiniest skirts, shorts sleeveless tops, men need to dress up, stupid rule when it’s real warm, but this is the hotel policy and you have to obey it if you wanne eat.
you can sit were you want and some people needed to sit at the same best places each day, meaning that they are standing at the door in the morning and evening hurrying to get in and sit there for 2 hours, just talking up space. Twice were told to come back in 20 min because the restaurant was full!! never had this problem before in a hotel.
Best time to go eat is at 20.30 then main crowds gone and you’ll find a place to sit.
the food in the morning was plenty full, no complaints here, everything you can imagine, from English to American to European breakfast and all was filled continually. Fresh orange juice was 1.20 euro.
Coffee was served in a small can, for tea you could chose your own.
Evening dinner was various all week long, with the basics as pasta and French fries always available.
the choice of fish , meat or chicken was available all week in it’s different forms, also there ‘s a large salad bar. 2 kinds of soup each day that changed every day. As for desert, there were pies and sweets, chocolate mouse, ice and fruits. The food was good, not excellent but nothing really bad to say here. The restaurant people are very nice and helpful although I think they are understaffed at some points, but they do their utmost best to help you get your drinks or clean your table asap, an ++1 for them and I have rarely seen such driven and friendly staff.
drinks are 1.50 euro for a beer, coca cola, a glass of wine cost 1.90 € , in full board you don’t have to pay of course, but we had 3 nights were they did not check our card and so we drinks were for free or was it because we had to wait to go to dinner?
Some guests were disturbed by the cats in the restaurant, but what do they expect in a open place, these people chase them out or kick them en then later on take pictures of these cats in the street !
3 bars in the hotel, drinks were not that great and the cocktails, well it’s better to go and have a drink elsewhere if you’re not in all inn, best bar was the one at the reception.
the room was specious with two beds that were on the small size . a extra pillow is available. the closet was big enough to put your clothes in. there is a big lcd tv with dvd player and about 18 channels, from Italian, German, Polisch and the news channels as cnn..
the room was cleaned everyday and the sheets were change 1 time in the week we were here.

The bathroom as not the standard you see in most hotels with a bathtub but with a big walk in shower what was a ++ for us. The window of the shower could have been a little bigger because it makes the bathroom all wet after your done.
their was only a small sink what is a little hard to put the shaving and other stuff on , but you can put it under the sink.
Our toilet leaked and so the bathroom was constantly under water, what I didn’t mind but there were footprints all over the room if you didn’t pay attention were you stepped.

There is also a internet docking point but that didn’t work, but you can make use of the free wifi that covers most of the hotel, just ask for the code at the reception.
There are 2 swimming pools and a small rocky beach area, what makes me wonder why this hotel is called silva beach . you can make use of a towel service and there is a spa area where you can have a sauna or Turkish bath for about 10 euro.

As stated in other reviews, there are not enough sun beds for all the guests and some get up early to reserve their daily spot and then use it only half the day. There is a sign saying that it is not prohibited to reserve a sun bed, but most people have no respect what so ever and just do what they want.
There is a daily animation team present that do their best to make your stay enjoyable but they do not push you to get involved. At night there are animation nights were most of the guests attended, here too it’s getting in early to get a place to sit.
The shows are very loud and if you have a room at the swimming pool or surrounding the romantic bar, don think about getting to sleep before midnight.
If you like to party, attend animation shows, lay in the sun the hole day, then this is a great place to stay, if you like peace and quite I would suggest to get another hotel.
All things considering this is a nice looking hotel in a nice surrounding smack in the middle of town.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank brugesgae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CKonstantopoulou, Marketing department, Aquis Hotels and Resorts at Silva Beach, responded to this review, 30 March 2012
Dear Guest, we would like to thank you for your extensive feedback! Certainly we always appreciate when we receive comments in such an extent as we have the possibility to understand even better all possible opportunities for improvements and address these issues to our management team.

We are pleased to see that you enjoyed your stay with us, as well as for your positive comments over our staff professionalism and our room cleanliness. However we would mainly like to focus on the matters that you have raised and could certainly improve in our forthcoming season.

With regards to your comments over your room view kindly be advised that, after looking further into our system, your booking was for a side sea view. Aquis Silva Beach does not provide any sea view rooms but only side sea view rooms. We are certainly disappointed to read that you were dissatisfied by this issue, however in all our official hotel documentation as well on our website we state that all rooms are pool, garden and side sea view. One of our primary concerns is to deliver all accurate information to all our guests directly or via our partners so we can avoid any kind of miscommunication.

We would like to apologize for not being able to be served whenever you would prefer during our dining hours. Aquis Silva Beach usually runs in high occupancies throughout the season and we always try to do our best to provide our best possible services. Certainly this is a matter that will be discussed in detail with our management team as we are in the process of preparing our new season operation. We do understand all of your concerns also with regards to our dining room area. We do not have a reservation policy as we want to give the opportunity to all of our guests to enjoy their dinner time whenever they would like and would be more convenient for them.

Regarding your comments over the leaking toilet we certainly apologize for any inconvenience caused. We always advise all of our guests to refer directly to our hotel staff during their stay at the hotel, as these are issues that can be instantly resolved and avoid any type of further annoyance during your holidays. Rest assured that all of our rooms are continuously maintained and we always provide any type of assistance via our external partners in order to immediate resolve the matter that has occurred.

With regards to your comments over the sunbeds, please rest assured that after the feedback that we have received via various guests; our management team has decided to proceed with providing an additional deck with sun beds and increase the number of sunbeds, in order to satisfy the demands of our guests and to improve our services level. This is one of the reasons that we pay such great attention to all of our guest feedback as it is the most efficient way to run a quality control and to reach to decisions in order to provide even better services.

Once again we would like to thank you for your feedback. We really hope that we will have the chance to welcome you once again in Aquis Silva Beach or in one of our resorts in Corfu, Crete or Kos. Your review has been really helpful and valuable and we would like once again to thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 11 November 2011

Like an earlier reviewer, we arrived at the hotel very late, in fact after 1.00 a.m. Having read this previous review we were slightly apprehensive about our welcome, but were greeted very professionally and courteously and personally shown to an excellent room with a large shower room overlooking the beach promenade and the sea, even though - because of the reasonable price we had paid through an internet offer - we were expecting to be given a "side-sea" view. This unexpected bonus may have been due to the hotel being about to close down for the end of the season, or to an e-mail I sent to the Aquis Group Customer Services prior to our visit expressing my concern about the review in question and our late arrival.

First impressions of the hotel, though it was dark and drizzly, were very pleasing. Instead of the expected high rise building, the architect had created a "village" feel, a complex of small 2 storey blocks with interlinking stone pathways and attractive planting, reached from the main foyer which itself was set back slightly from the main road. There was a huge pool with an adjoining bar and a second smaller pool across the beach road, much much quieter, good for reading and resting.

I understand that where the hotel was sited and which we thought of as Hersonissus was an in fact only a part of it, an area called Limone(?), noisy, busy ribbon development town, very traffic-y, shops and restaurants still open and trying to make the most of the last week of the season. Fortunately when in grounds of the hotel you were not at all aware of noise and traffic. We were told that most tourist places would be closed until the spring. However, there was a pleasant walk to the harbour along the beach road and through what was once the original part of the town and, not being enthusiastic shoppers, this is the way we tended to go. We only managed to go on one trip over the mountains to the south coast which was lovely, as the Cretans were also on strike supporting the public servants' strikes on the Greek mainland, which meant for 2 days no buses, no taxis, no deliveries of petrol - more walking for us!

The food in the restaurant was buffet style, hot and cold, plenty of choice. The bread was gorgeous, lots of variety and freshly baked, the salads were amazing. It looked superb and, as soon as the contents of any of the dishes were nearly finished, the staff replaced them with freshly cooked dishes. The staff were brilliant, more so considering some of them would be out of work until the spring unless they managed to find work in Heraklion and one might have expected them to be a bit demotivated. We didn't eat at the Olive Tree, again because it was closed for the last week.

We had been asked by the travel company, before we left the UK, if we would accept being moved to another of the Aquis hotels (Aquis Zorba Village) and we had agreed. We later found that others who had been asked to do this said no, put us in the other hotel for the whole week. We would also have preferred this, as it would have been less disruptive, also the last day before we were moved from the Aquis Silva all the pool furniture was being taken away, there was a slightly desolate feel as though we were a bit in the way. As mentioned we would have preferred the Aquis Zorba as it was (though one of many hotels) right on a wonderful beach and we prefer the quiet to the shopping/business of the town. Others found this area too quiet - it just shows how different we all are. This hotel was similar in style to the Silva, well landscaped, superb service and food, they've obviously got an excellent Group ethos.

I last visited Crete 35 years ago. Sadly I wouldn't go back to this area again as it is now so built up, would only go to the west or south coast, but for an unexpected and economic late holiday, Aquis hotels provide excellent service and value for money.

Room Tip: Rooms overlooking the main pool and bar might be a bit noisy - ask for one away from this area prefe...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Kaptagat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 10 November 2011

As September 2011 drew to its close we again packed our bags for our departure to Crete from Bristol on the 1st October. Our Easyjet flight was again comfortable, enjoyable and without any problems. The coach trip from the airport to the hotel was good and reception including production of our photo ID for all-inclusive purposes was fast. We did upgrade our room for reasonable cost and had a suite on the front overlooking the sea. Great location and apartment which is a feature of the hotel, where the layout is like a traditional village with "houses" located around and on the seafront with a central restaurant, two pools, three bars and fitness centre. The food was really good, the apartment cleaning and services of a very high standard and the staff very friendly and always helpful. The local town and facilities were very much tourist orientated but in the Hotel area this was not evident and it was individual choice to use the many restuarents and and shops. With the excellent all inclusive package of food and drinks we were not tempted to go outside so much. As our holidays are always "walking orientated" we enjoyed the extensive walkways along the coast and in the very sunny/26degC weather during most of the seven days this was very enjoyable and we managed to walk 65km during this time.. Overall assessment is that it was exceptional value for money and we would not hesitate to go back for a similar deal. Visitors abroad from the UK are sometimes hard to please but in this Hotel there were many nationalities who can be even more fickle (scottish word meaning choosy) Including a balanced mix from Switzerland,Germany,UK.Russia, Latvia,Finland, Sweden,Italy Israel and others who had few complaints that we heard about in this adult only environment. The only downside to this trip was that my driving licence was in the custody of the Scottish Procurator Fiscal(court system) as the local police caught me trying to leave Scotland at high speed on the motorway a few weeks before. This prevented us from hiring a car for a couple of days and exploring further afield. Again many thanks to Easyjet, Querty Travel and the Aquis Silva Beach Management and Staff

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
15 Thank GGBIRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 4 November 2011

We took advantage of a internet offer that looked to good to be true, but in the end had a superb stay at this comfortable hotel right on the beach. It is very well placed on the edge of the town to be quiet enough to relax in but just a short stroll if you want all the main attractions.
Our arrival was not too encouraging as a whole coachload of us arrived together from the airport (early hours of the morning due to the strike of the Greek Air Traffic Controllers) to be greeted by one lady only on reception. Booking in took an exceptional time, but she was very efficient remaining unflustered and everyone stayed calm.
This was our first experience of fully inclusive so we were somewhat pensive as to the quality of food, drinks etc. We did not have to worry as everything although not gourmet was very acceptable buffet style. The local wine and beer was OK, but the cocktails were superb with all well known proprietory brands being used.
The entertainment team were not the best we have seen, but made up for it a lot with great enthusiasm.
We found out that the hotel was closing for the season the day after we left which explained some of the shortages towards the end of the week. Altogether though we had a memorable holiday and will certainly consider going back again

Room Tip: We upgraded to a sea view suite which did indeed have a sea-view, but looking over the swimming pool...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank steamyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hersonissos
0.3 km away
Arlen Beach Hotel
Arlen Beach Hotel
#45 of 179 in Hersonissos
5.0 of 5 bubbles 68 reviews
134.7 km away
Santa Marina Plaza
Santa Marina Plaza
#5 of 32 in Agia Marina
4.5 of 5 bubbles 397 reviews
1.8 km away
Creta Maris Beach Resort
Creta Maris Beach Resort
#6 of 179 in Hersonissos
4.5 of 5 bubbles 2,526 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Star Beach Village & Water Park
Star Beach Village & Water Park
#27 of 179 in Hersonissos
4.0 of 5 bubbles 601 reviews
0.6 km away
Palmera Beach Hotel
Palmera Beach Hotel
#10 of 179 in Hersonissos
4.5 of 5 bubbles 527 reviews
0.2 km away
Elmi Suites
Elmi Suites
#62 of 179 in Hersonissos
3.5 of 5 bubbles 454 reviews
Show Prices
Show Prices
Show Prices

Been to Silva Beach? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Silva Beach

Property: Silva Beach
Address: El. Venizelou 193, Hersonissos, Crete 700 14, Greece (Formerly Aquis Silva Beach)
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Hersonissos
#12 Spa Hotel in Hersonissos
#17 Luxury Hotel in Hersonissos
#23 Romantic Hotel in Hersonissos
#23 Family Hotel in Hersonissos
Price range (per night): ₹ 5,173 - ₹ 15,723
Hotel Class:4 star — Silva Beach 4*
Number of rooms: 312
Official Description (provided by the hotel):
At a distance of just half an hour from the Heraklion,at the outsckirts of Hersonissos Silva Beach Hotel operates as an all-inclusive resort hotel, where one can choose from a plethora of activities or if otherwise inclined just relax on the beach or around the pool. The Hotel was renovated during winter 2010. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Expedia so you can book your Silva Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aquis Silva Beach Hotel Chersonisos
Aquis Silva Beach Hersonissos
Aquis Silva Beach Hotel Hersonissos
Silva Maris
Silva Beach Crete, Greece

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing