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Reviewed 4 November 2021 via mobile

Excellent hospitality,....we checked in as early as possible and the staff were very adjusting, co-operative and were quite like the perfect host. The wonderful pool and the mesmerizing garden adds to its beauty and gives a wonderful experience overall.

Room tip: Have your own car
Date of stay: November 2021
Trip type: Travelled with friends
Thank Inspire30784748905
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 November 2021 via mobile

Awesome service, comfort stay, beach view,yummy food, good good service,very helpful staff.
Specially Prabhu n Dilip very helpful for guiding local touring n serving in hotel.
God bless you all.
Best wishes of Diwali to chariot staff.
See u again

Regards Madhavi Mohan Bokil

Date of stay: November 2021
Trip type: Travelled with family
Thank Madhu-official
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021

Stayed there during Dussehra along with family. Nice ambience for Restaurant, Pool area and Reception. Overall enjoyed the place. Staff were cordial. Have facility to walk till the beach from the campus. Landscape was buitiful.

Room tip: Most of their rooms are not sea facing
Date of stay: October 2021
    • Value
    • Location
    • Service
Thank Amitra78
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 September 2021 via mobile

Situated far away from main beach Purim& township also. Wtf, hotel rooms have kitchen. Overall a ridiculous stay.Room service also the worst. Room smells badly. Property not maintained well. A lot of better options available. Not recommended for vacation.

Date of stay: March 2021
Trip type: Travelled with friends
Thank LoveTravel828282
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 March 2021

Considering this is a 3 Star property, one would expect 2 travel weary women guests, with prior booking to be welcomed at 5.45am at least with a basic courtesy..
Right? Wrong...

For starters... We literally had to go in and ask for a concierge/bellboy to help with luggage. We were coldly told we had arrived too early and would have to wait till 10am. We had to sit in the lobby with no ac turned on, mosquitoes all around, not even a glass of water was offered... Till we took things in hand after 45 mins of bearing such indifference. So the AC in d lobby was turned on, mosquito bat used to dispel d obvious and a glass of hot water for black cofi came warm, had to be sent back....

Well finally i got to see the room i am paying more than expected delivery in terms of amenities.. And of course when i was told the rate didn't include a breakfast, we were ready to scoot.. till intervention again.. a change of rooms and tariff that has led to a breakfast inclusion... Hmmm..

Oh and by the way... No English channels on the Tata sky cnxn.... Haha... And on requesting for just 2 channels in English.. Well was told (this time politely) that their tech support says it's not possible. Perhaps the thought runs that those willing to pay a high tariff would understand the National language better.

Call me the v fussy traveller, well not really.. I just expect the minimum at least from a 3 star property at quaint Puri.. It also helps that my awareness of what to expect is because I belong to this sector.. Hospitality.

Let's see what the rest of my stay has in store for my dghtr and me...!

Date of stay: March 2021
Trip type: Travelled with family
1  Thank chyts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sushanta ganguly, Guest Services / Front Office at The Chariot Resort & Spa, responded to this reviewResponded 14 April 2021

Dear Madam,

Greetings from The Chariot Resort & Spa, Puri !!

Kindly accept our apology for the dissatisfaction and inconvenience caused to you.

Your feedback is vital to our success , and will be using this as a learning experience to improve ourselves.

We have taken your feedback seriously with the concerned departments for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in the respective areas so as to let our valued guests have a pleasant experience and always maintain confidence in the services of our hotel.

Please write to us me directly at fo@thechariotpuri.com with dates for your next visit to the resort and we shall plan a memorable stay for you.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

Thanks and Regards.
Sushanta Ganguly
Manager Reservation
Mob. 7381035002
The Chariot Resort and Spa, Puri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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