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“Just awesome service” 5 of 5 bubbles
Review of Hotel Santana

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Hotel Santana
Ranked #51 of 76 Hotels in Puri
Kolkata, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just awesome service”
5 of 5 bubbles Reviewed 15 December 2011

I had stayed in this hotel in ist week of Dec.I should say that other hotels should learn Customer service from the management of this hotel.Especially Mr.Pramod (Manager).He will go out of the way to help,organise and ensure that you are satisfied.The hotel has a palacian look with a beautiful terrace from where you can watch the Sun rise.Beach is 10 minutes from there ans Swargodwar is 10 minutes by auto,The fare is a bit high,Rs.50/-per trip.But the service,food and the attitude drains away all these small intricacies.All the best to Santana....Prasenjit

Room Tip: Choose double bed delux premium.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Spectacular07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

Traveller rating
    8
    17
    7
    6
    7
See reviews for
33
5
2
Business
0
Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Bengaluru, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

Once u step into Hotel Santana, I guarantee you that the pain, struggle u took in traveling will give u deep satisfaction. My stay in puri was for 3 days & I am fully satisfied with the hotel & the nights I spent in room (AC).
1. welcome from manager was warm.
2. The waiters/room servicing boys are just down to earth.
3. I liked the Bengali cuisine of in & around Puri. Santana restaurant food was also made blowing. I strongly recommend you to have dinner instead of hunting for hotels or restaurant for breakfast, lunch & dinner..
4. Rooms are clean & 24hrs hot water in the rooms (AC)

I highly recommend this hotel for all the puri visitors.. Don't think.. Just goahead & do your bookings and enjoy the vacation.

P.S: this hotel can also arrange for transportation (Auto or Car) with good drivers who will also help u with some nice places as a guide too.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank inaamlucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 October 2011

I was supposed to check in by 7 pm on 1st Oct, 2011 with my family however, train reached Khurda Jn at 09:30 pm and from there I took an Auto rickshaw and reached the Hotel at around 11:30 pm. They were waiting as I called them twice and informed about the delay. They made arrangements for dinner and we were very happy about that as we were too hungry. The hotel is very decent, Their Staff never say "no" to anything and they always serve with a smile on their faces and are ready to help at any point of time, very friendly and good natured people. HDFC and Axis bank ATM's are situated within 3 minutes walking distance and more like SBI etc within 5 and 10 minutes from the Hotel. Auto rickshaw and normal cycle rickshaws are available to take you to Puri (main beach) don't pay more than 40/-for a single one way journey. If the cycle rickshaw puller is an old man, please be kind enough to give him atleast 50/- to 60/- bucks. But don't pay more than 40/- to 50/- to auto rickshaws, they will even ask for 100/- . The intercom systems available in rooms are all working and I ordered food and drinks sitting right inside the room. The food and price of food is worth and I would say its cheap and good food if you choose to have food right there. I am very satisfied with break-fast, lunch and dinner served there. Awesome Chili paneer, sandwich etc. i tried almost everything available and loved it. There's a bar attached however, you can have it inside the room and there is a F/L. Off shop beside the hotel. However, you can just ask someone to get it for you. they will be more than happy to serve you. There is no geyser in the washrooms but ask for hot water from them if required, you should get it from the kitchen. My daughter is just 2 1/2 years and does not sit at one place for more than few seconds. The staff used to take care of her and bring her back to us whenever she used to run out of the hotel. Kids can play in-house, there's a lot of space in the Hotel. Pramod, Bapi, Saroj and few others’s can't remember all their names but all of them provided me great service. I came back with great memories. My wife asked me to give them a good amount of tip as she was very happy and I was happier giving it to them. The room tariff and amenities very well compensates for staying a little away from the beach where huge hotels are on looking the Puri beach but inside even the receptionist does have the time to speak to you if you happen to visit to enquire about their tariff or anything else. I am happy that I booked Hotel Santana Puri and recommend it to all of you.
Thanks! Ayan / Vizag

Room Tip: Only 3 AC rooms on the 1st floor. Rooms withot AC are good however more air is needed to enhanve fan...
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  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank AyanRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 30 August 2011

This hotel slightily away from,the main town area the rooms are fine with basic amenties.hot water is not available,service is good food in the resturant is fine. Overall a place for budget travellers do not expect to much for this price.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank grnk11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santana

Property: Hotel Santana
Address: C.T. Road, Puri 752002, India
Region: India > Odisha > Puri
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Puri
#13 Spa Hotel in Puri
Price range (per night): ₹ 818 - ₹ 4,229
Number of rooms: 21
Reservation Options:
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Also Known As:
Hotel Santana Puri, Odisha

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