We checked into this hotel and were shown to our room. We were then asked to vacate the room as the reception checked us into the wrong room. "There is no other choice sir..". I expressed my displeasure but didnt want to spoil someone else's holiday by taking the room meant for them. The staff didnt even offer an apology, they just said "its your travel agent's mistake that they gave two bookings with the same name". The rooms are pretty good though and the food is decent. The breakfast spread is very little for a 4* hotel. The final thing that surprised me is that they didnt accept credit card payment and asked me to pay cash. "Our system has some settlement problem and the only credit card machine is not working" was the answer. So much for the 4* tag. The hotel overall is good but the management really needs to buck up its service before it starts advertising as the "only four * hotel in Shillong"
- Official Description (provided by the hotel):
- Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Polo Towers Shillong, Meghalaya