It was our second stay (last one was 2 years ago) and were very excited to take a relaxing family break after lockdown, but rude behaviour of senior staff (at reception and restaurant) and sub-standard service dampened our spirits and stay. Support and housekeeping staff were quite helpful. Few examples- arrogant behaviour during check-in, we had requested some arrangements prior to our arrival and it was agreed by them but they forgot to arrange, bad smelling towels, it was mentioned 24 hours service, but kitchen remains closed till 8 am, no tea/coffee in morning or evening in room, sports equipment (badminton rackets) were broken, they gave us a worn out shuttlecock etc.

The property is large and expansive, though a little old style. Due to COVID-19 related shortage of staff there is no room service available - not even tea or coffee is served in the room. The rooms and house keeping service is decent and they also help you get a good rate for Matheran sightseeing on horseback.

Food is disappointing in both the spread options and taste - had both dinner and breakfast at the hotel. You can walk to Sunrise points (Alexander point or Rambaug point) in 15-20 mins from the hotel, though tea and coffee are not served this early at the hotel. Hotel is 10 mins walk from the main market.

Beware to lock your room door and windows securely to avoid monkey raids (we faced this in our room), though this applies to anywhere in Matheran and not just this property!