The service is extremely slow. High price compared to the amenities. Playing amenities, broken badminton rackets. When asked to give new rackets did not give us for 3 days and the time of check out they showed us the new rackets they already had. The staff kept lying to us till the last date that they don't have new rackets. When we denied paying the extras at the check out due to horrible service, they mentioned they had the rackets but didn't give us due to their internal staff fights.
We came here thinking it's the best property to stay in Matheran, however it is not as they do not know what is customer service. The local staff are polite but due to their internal issues we had to suffer.More