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Traveller rating
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Reviewed 16 January 2022 via mobile

Well spent weekend with family.property is full of greenery and is clean. Monkeys create nuisance but hotel staff ensure customer safety. Spa is good...food can be improved as it has lot of oil n spices....location of the hotel is good with Charlotte lake at a walking distance of 10 mins....overall satisfied with the stay.

Room tip: It's not very near the market. For food options, you will have to walk till the market
Date of stay: January 2022
Trip type: Travelled with family
Thank Jayshree2515
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manisha Khakhar, Marketing at Westend Hotel, responded to this reviewResponded 28 January 2022

Dear Guest ,
Thank you for your review on trip advisor and for choosing our hotel . I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel .
Regards
WESTEN HOTEL MATHERAN

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Reviewed 15 January 2022

We, a family of 4 pax stayed in this hotel on 14th Jan'22 (Makar Sankranti). The hotel is nicely located in nature's lap. We booked one tent & a luxury deluxe room. The persons at reception were quite friendly and they arranged a Heritage room alongside our tent room for our convenience and that too without any extra charge. Overall the hotel is nice, comfortable and offers best value for money.

Room tip: Heritage rooms are bigger in size with high ceiling.
Date of stay: January 2022
    • Value
    • Rooms
    • Service
Thank Sitesh4114
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manisha Khakhar, Marketing at Westend Hotel, responded to this reviewResponded 28 January 2022

Dear Guest ,
Thank you for your review on Tripadvisor and for choosing our hotel . I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel .
Regards
WESTEN HOTEL MATHERAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022

Stayed there with my wife for two nights from 27th Dec 2021. The deluxe room I had booked was quite spacious and clean. Food was good and the hotel manager helped in organizing a taxi pickup from Mumbai and drop back to airport too. He also helped us in getting a friendly and knowledgeable horse owner who took us around Matheran. Food was good and the buffet choice was adequate. We had all our meals at the resort even though the stay had only breakfast built in. The rooms are located midst of greenery. There was no hot water flowing on second day but was told that one of the other room resident had left the tap open previous night leading to no water could be stored in boiler. I suppose this was a blip. One improvement I would suggest is that some of the room essentials such as cabinets etc be replaced or repaired regularly. Our cabinet had drawers not working properly. Room had only one waste basket in rest room but not in main room. The room door had antiquated bolt and lock system, both of which had rusted making lot of sound while closing and opening. High time these irritants are replaced to make stay much more pleasant. Hence a star less to the rating. This hotel has an excellent spa which one should not miss. Biju Joseph and his team made sure the different types of body massages are worth going for. We had one which was sublime and very effective. Worth trying when one is staying in this place. Monkeys were a great menace at this hotel which I am sure is the case with other resorts/hotels too as Matheran itself is a forest. But they did not harm anyone.

Date of stay: December 2021
    • Sleep Quality
    • Rooms
    • Service
Thank arpuka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manisha Khakhar, Marketing at Westend Hotel, responded to this reviewResponded 5 January 2022

Thank you for sparing your valuable time and sharing your experience at our hotel. We value the feedback of our guests and strive to incorporate your suggestions which help us in improving our services, because improvisation is a continuous process at WestEnd.
We hope you will give an opportunity to serve you again and assuring you of better services in future.

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Reviewed 31 December 2021

Awesome place to visit... Loved the food too.. Recommend to all... Visited on 30th dec... Just awesome experience.. great place to visit for family and couples too... Food was awesome...Room is neat and cleaned...no dought willl visit again ❤

Date of stay: December 2021
Trip type: Travelled on business
Thank Vinayak321
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manisha Khakhar, Marketing at Westend Hotel, responded to this reviewResponded 5 January 2022

Thank you very much for posting your views about your experience with us.
All of us are delighted to know that you had an enjoyable and a comfortable stay.
We look forward to welcoming you again!

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Reviewed 29 December 2021 via mobile

I visited this place for the third time and this time with friends on Christmas Eve stayed two nights. It always surpasses my expectations. The ambience, the rooms, the food and most importantly the staff. Kudos to all of them and d management. My friends have d best memories now of the hotel and d experience.

Date of stay: December 2021
Trip type: Travelled with friends
Thank roysternbd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Manisha Khakhar, Marketing at Westend Hotel, responded to this reviewResponded 5 January 2022

Thank you for sharing your recent experience with us on Trip Advisor and for giving us a rating of appreciation.
I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We look forward to welcoming you again at Westend Hotel – Matheran.

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